Raul Dominguez
Sylmar ,CA
Summary
Success and growth-oriented Senior Field Technician successful at maximizing customer satisfaction through company standards. Skilled in learning and perfecting skills pertaining to a Field Technician. Demonstrated abilities in cable and fiber equipment repair, installation and maintenance. Driven to grow within the company and have a long fruitful career while delivering the most outstanding performance possible.
Overview
12
12
years of professional experience
Work History
Field Technician V
Charter Spectrum Communications
07.2018 - Current
- 2024 Spectrum superstars winner for outstanding performance in metrics for 2023.
- Charter Champions winner in 2021 and 2022 for outstanding customer service in the field.
- Certified mentor with multiple technicians mentored in the last two years.
- One year experience with fiber troubleshooting and installation.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Reduced downtime by swiftly identifying and resolving network problems through comprehensive diagnostics.
- Collaborated with team members to complete complex installations, ensuring seamless integration with existing infrastructure.
Shift Supervisor
Starbucks
05.2013 - 07.2018
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Collaborated with management to develop strategies for boosting overall store performance.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
Cashier
Target
12.2011 - 05.2013
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
GED -
Verdugo Hills Senior High School
Tujunga, CA06.2011
Skills
- Technical Support
- Technical Analysis
- Equipment Installation
- Fleet maintenance
- System Configuration
- Performance Optimization
- Diagnostic Testing
- Workplace Safety
- Professional Communication
- Preventive Maintenance
- Equipment Troubleshooting
Accomplishments
Charter Champions Winner in 2021 and 2022 for outstanding customer service.
Spectrum Superstars winner for 2024, for outstanding performance in the 2023 year in regards to metrics.
Timeline
Field Technician V
Charter Spectrum Communications
07.2018 - Current
Shift Supervisor
Starbucks
05.2013 - 07.2018
Cashier
Target
12.2011 - 05.2013
GED -
Verdugo Hills Senior High School