Joshua Todd
Shepherdsville,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Field Technician V
Charter Spectrum
Louisville, KY
04.2021 - Current
- Drove company vehicles to and from customer locations to perform field maintenance.
- Communicated regularly with management regarding progress made on assigned projects or tasks.
- Performed preventative maintenance on equipment and systems to ensure optimal performance.
- Resolved customer inquiries promptly while providing excellent customer service at all times.
- Utilized handheld device to update work order status.
- Applied company safety policies consistently when performing daily tasks.
- Diagnosed system issues by running tests, troubleshooting hardware and software problems and replacing defective components.
- Met and exceeded customer demands through responsive and accurate on-site maintenance.
- Verified system functionality by testing equipment and connections, identifying and correcting problems.
- Maintained product knowledge and aptitude to perform troubleshooting and diagnostics.
Education
High School Diploma -
Bullitt Central High School
Shepherdsville, KY05-2000
Skills
- Technical Support
- Cable Pulling
- Equipment Installation
- Materials Management
- Technical Analysis
- Field Operations
- Quality Assurance Controls
- System Upgrades
- Professional Communication
Certification
- NCTI Progression Field Technician V-VI
- NCTI Progression Maintenance Technician I-II
Timeline
Field Technician V
Charter Spectrum
04.2021 - Current
High School Diploma -
Bullitt Central High School