Aaron Bermudez
Old Bridge Township,New Jersey
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at All-American Ford and Walmart. Excels in efficient work ethic and strong communication, adept at quick decision-making and customer engagement. Achieved consistent on-time order fulfillment, significantly improving customer service scores.
Overview
3
3
years of professional experience
Work History
Valet
All-American Ford
05.2023 - 06.2024
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
Online Grocery Associate
Walmart
07.2021 - 04.2023
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Contributed to a positive work environment through effective communication and teamwork among fellow associates.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to online orders.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Education
Bachelor of Science - Business Information Systems
New Jersey City University
Jersey City, NJ05.2026
Skills
- Customer service and support
- Efficient work ethic
- Patience and composure
- Strong Communication Skills
- Problem-Solving
- Reliability and punctuality
- Quick Decision Making
- Customer Engagement
- Brand representation
Timeline
Valet
All-American Ford
05.2023 - 06.2024
Online Grocery Associate
Walmart
07.2021 - 04.2023
Bachelor of Science - Business Information Systems
New Jersey City University