Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

AARON BRIONEZ

TaxSaver Plan / Navia Benefit Solutions
Richardson,TX
1
Certification
19
years of professional experience

Dedicated Customer Service Manager at Navia Benefits, recognized for enhancing service efficiency and achieving high satisfaction ratings. Expert in training and mentoring teams, resolving complex issues, and implementing quality assurance processes. Proven ability in Project Management and workforce efficiency, fostering a culture of continuous improvement, accountability, and tenure.

Work History

Customer Service Manager

19 Years 1 Month
TaxSaver Plan / Navia Benefit Solutions | 01.2007 - 02.2026
  • Led customer service team to achieve high satisfaction ratings through effective training and mentorship.
  • Developed and implemented streamlined processes to enhance service efficiency and reduce response times.
  • Collaborated with cross-functional teams to resolve complex customer issues and improve overall experience.
  • Established performance metrics for staff, ensuring accountability and consistency in service delivery.
  • Conducted regular training sessions, fostering skill development and promoting a culture of continuous improvement.

Education

No Degree - Political Science And Government

The University of Texas At Arlington | Arlington, TX

Skills

Problem-solving
Training and mentoring
Complaint resolution
Call center recruiting
management
and retention
AI driven QA and analysis
Workforce management/Salesforce
Forecasting/Budget

Certification

CAS (COBRA) Certification - Employers Council on Flexible Compensation (ECFC)

Main Event Management/Model-Netics

Timeline

Customer Service Manager

TaxSaver Plan / Navia Benefit Solutions
01.2007 - 02.2026Read More

The University of Texas At Arlington

No Degree from Political Science And Government
Read More
AARON BRIONEZ