Dedicated Customer Service Manager at Navia Benefits, recognized for enhancing service efficiency and achieving high satisfaction ratings. Expert in training and mentoring teams, resolving complex issues, and implementing quality assurance processes. Proven ability in Project Management and workforce efficiency, fostering a culture of continuous improvement, accountability, and tenure.
CAS (COBRA) Certification - Employers Council on Flexible Compensation (ECFC)
Main Event Management/Model-Netics