Donald Sigillo
East Hampstead,NH
Summary
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
26
26
years of professional experience
Work History
Customer Service Manager
Pexco LLC
Plaistow, New Hampshire
11.2022 - Current
- Led customer service team in resolving client inquiries and issues efficiently.
- Maintained knowledge of company products to address complaints and concerns promptly.
- Collaborated with departments to streamline processes and enhance service delivery.
- Provided exceptional service to new and long-standing customers, focusing on problem-solving.
- Responded to customer requests within designated turnaround times, improving satisfaction ratings.
- Evaluated customer feedback to identify areas for improvement in service processes.
- Facilitated conflict resolution among employees, promoting a harmonious workplace culture.
- Implemented quality control measures to ensure adherence to company standards.
- Monitored service metrics to identify areas for improvement and training needs.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Warehouse Manager
Pexco LLC
Plaistow, New Hampshire
11.2022 - Current
- Coordinated shipping and receiving activities for timely order fulfillment.
- Oversaw inventory management using specialized tracking systems.
- Utilized inventory management software to track stock levels and maintain accurate records.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Implemented process improvements to enhance productivity and reduce waste.
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Trained and mentored staff on safety protocols and operational procedures.
- Monitored staff performance and identified areas for improvement.
- Communicated regularly with other departments regarding supply chain activities.
- Collaborated with cross-functional teams to meet organizational goals.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Organized regular cycle counts of physical inventory to ensure accuracy of system data.
- Established and maintained good relations with customers, vendors, and transport companies.
- Resolved customer complaints related to product quality or delivery issues.
- Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
- Managed the disposal of surplus, damaged, or obsolete inventory in accordance with company policies.
- Conducted regular audits of warehouse operations to identify areas of improvement.
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
Operations Manager
Pexco LLC
Plaistow, New Hampshire
05.2021 - 10.2022
- Managed daily operations to ensure efficiency and compliance with company standards.
- Oversaw inventory management, ensuring accurate stock levels and timely replenishment.
- Trained and mentored staff on operational procedures and safety protocols.
- Implemented process improvements to enhance workflow and reduce downtime.
- Developed and maintained relationships with suppliers for better service and pricing.
- Analyzed operational data to identify trends and recommend enhancements.
- Facilitated communication between departments to support cohesive operations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Collaborated with team leaders on quality audits.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Measured and reviewed performance via KPIs and metrics.
- Performed cost analysis for various projects to determine budget requirements.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Forecasted customer demand to set prices or credit terms for goods or services.
Warehouse Manager
Scandia Plastics Inc (Now Pexco LLC)
Plaistow, New Hampshire
01.2000 - 04.2021
- Managed daily warehouse operations to ensure efficient workflow.
- Coordinated shipping and receiving activities for timely order fulfillment.
- Implemented process improvements to enhance productivity and reduce waste.
- Collaborated with cross-functional teams to meet organizational goals.
- Developed schedules for staff to optimize labor resources effectively.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Organized regular cycle counts of physical inventory to ensure accuracy of system data.
- Operated forklifts to fill or empty overhead spaces.
- Established and maintained good relations with customers, vendors, and transport companies.
- Monitored staff performance and identified areas for improvement.
- Communicated regularly with other departments regarding supply chain activities.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Planned and implemented efficient warehousing systems for incoming and outgoing goods.
- Resolved customer complaints related to product quality or delivery issues.
- Developed strategies to optimize workflow processes in order to maximize productivity.
- Provided information to shipping and receiving personnel regarding inventory stock.
- Conducted periodic audits of the warehouse environment to identify any potential hazards or risks.
- Negotiated contracts with suppliers for material procurement needs.
- Analyzed data from production reports to identify trends or opportunities for improvement.
- Created reports on key metrics such as shipping accuracy rates, turnaround times, inventory levels.
- Collaborated closely with logistics teams to ensure smooth flow of shipments across international borders.
- Managed the disposal of surplus, damaged, or obsolete inventory in accordance with company policies.
- Conducted regular audits of warehouse operations to identify areas of improvement.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Directed investigations to verify and resolve customer or shipper complaints.
- Monitored product import or export processes to verify compliance with regulatory or legal requirements.
- Established transportation cost standards and economical shipping practices.
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
Education
Bachelor of Science - Business Management
Hesser Community College
Salem, NH06-2010
Associate of Science - Computer Aided Drafting
NH Tech
Stratham, NH06-1999
Skills
- Customer relationship management
- Customer retention strategies
- Handling escalations
- Conflict resolution
- Resolution techniques
- Process improvement
- Quality control
- Workflow optimization
- Strategic planning
- Team leadership
- Cross-functional collaboration
- Effective communication
- Time management
- Problem analysis
- Problem-solving
- Service enhancement
- Communication skills
- CRM management
- Problem solving
- MS office
Timeline
Customer Service Manager
Pexco LLC
11.2022 - Current
Warehouse Manager
Pexco LLC
11.2022 - Current
Operations Manager
Pexco LLC
05.2021 - 10.2022
Warehouse Manager
Scandia Plastics Inc (Now Pexco LLC)
01.2000 - 04.2021
Bachelor of Science - Business Management
Hesser Community College
Associate of Science - Computer Aided Drafting
NH Tech