AARON BROWN
Bridgeport,CT
Summary
Knowledgeable IT Professional with quality-driven and methodical approach to completing daily tasks and solving complex problems. Excellent communication and analytical abilities. Seeking entry level positions in Information Technology.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Member Service Representative
Connex Credit Union
08.2023 - Current
- Assisted customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
- Used technology such as scanners, and printers to: make copies of documents, and upload them into internal database.
- Exceeded customer service expectations by providing friendly and courteous service to all members.
Customer Service Associate
Walgreens
07.2021 - 04.2023
- Assisted customers with western union transactions and taking, and printing photos.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided customers with product information, demonstrating knowledge of product features and benefits
IT Content Creator
Self-Employed
02.2023 - 03.2023
- Installed and configured Active Directory Domain Services
- Created environment in Azure to install and configure osTicket
- Setup file and folder shares and assigned permissions
- Created triaged and resolved mock tickets in lab environment.
Education
Bachelor of Arts - Psychology & Philosophy
Fairfield University
Fairfield, CT05.2019
Skills
- Microsoft Office Suite
- Active Directory
- Microsoft Azure
- Virtual Machines
- Cloud Computing
- Ticketing System
- Network Security Groups
- Firewalls
- File Permissions
- Windows 10
- Python
Certification
- CompTIA A+ (2022) - CompTIA
- IT Support Professional Certification (2022) - Google
- Practical Help Desk Professional (2023) - Course Careers
- Python for Everybody (Anticipated 2023) - Coursera
- ITIL 4 Foundations (2023) - Axelos
Projects
- Implementing a Help Desk Ticketing System (osTicket) using Azure Virtual Machines, github.com/aaronbrw02/osticket-prereqs
- Implementing Active Directory in Azure, github.com/aaronbrw02/configure-ad
Languages
Spanish
Elementary
Timeline
Member Service Representative
Connex Credit Union
08.2023 - Current
IT Content Creator
Self-Employed
02.2023 - 03.2023
Customer Service Associate
Walgreens
07.2021 - 04.2023
Bachelor of Arts - Psychology & Philosophy
Fairfield University
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