- I enjoy classical and modern-classical music I have played the violin for 20 years and participated in ensemble and orchestral groups for the majority of that time
- Enjoy participating in softball for overall physical and mental well-being
EMMA E. CLOSE
Summary
Experienced with handling member inquiries and delivering comprehensive support. Utilizes excellent communication and problem-solving skills to resolve issues efficiently. Knowledge of fostering positive member relationships and enhancing service satisfaction. Collaborative leader, partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of people in dynamic, fast-paced settings.
Overview
2026
2026
years of professional experience
Work History
Member Service Representative
HealthPartners
07 2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Office Assistant
Hamline Church United Methodist
08.2022 - Current
- Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
- Supported staff on special assignments and ad hoc projects.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Warehouse Team Member
Target T9407 Fulfillment Center
06 2020 - 06 2022
- Fulfilled item tasks for customer online orders with high accuracy and speed
- Assisted other team members in completing their tasks on time
Mailroom Staff
Piper Xpress
09.2020 - 05.2022
- Helped 100+ students a day to obtain mail and packages politely and consistently
- Responded to daily phone calls in a helpful and professional manner
- Learned and navigated software designed for specific duties to help customers’ orders
Treasurer
Spectrum – Hamline University’s LGBTQ+ Student Organization
10 2018 - 05 2021
- Volunteer position
- Managed and balanced a large budget for events and speakers
- Advocated for a 10% budget increase that was granted by Student Congress
- Organized large and small scale events and meetings with a team for increased LGBTQ+ education
Education
Bachelor of Art - Anthropology
Hamline University
St. Paul, MN05.2022
Skills
- Detail Oriented
- Organizational Skills
- Strong Writing
- G-Suite
- Microsoft Office Suite
- Relationship building
- Member correspondence
- Bookkeeping
- Data entry
- Verbal communication
Interests
Timeline
Office Assistant
Hamline Church United Methodist
08.2022 - Current
Mailroom Staff
Piper Xpress
09.2020 - 05.2022
Member Service Representative
HealthPartners
07 2022 - Current
Warehouse Team Member
Target T9407 Fulfillment Center
06 2020 - 06 2022
Treasurer
Spectrum – Hamline University’s LGBTQ+ Student Organization
10 2018 - 05 2021
Bachelor of Art - Anthropology
Hamline University
Similar Profiles
Summer BallardSummer Ballard
Appeals Consultant at HealthPartnersAppeals Consultant at HealthPartners
ALEXUS MARIE PEDROZAALEXUS MARIE PEDROZA
Call Center Representative at HealthPartnersCall Center Representative at HealthPartners
Valerie SwensonValerie Swenson
Copywriter at HealthPartnersCopywriter at HealthPartners
Wendy HowardWendy Howard
Member Services Supervisor, Member Service Lead, and Member Service Representative at Yampa Valley Electric AssociationMember Services Supervisor, Member Service Lead, and Member Service Representative at Yampa Valley Electric Association
Jack NevilleJack Neville
Member Service Representative/Member Service Specialist at Towne BankMember Service Representative/Member Service Specialist at Towne Bank