Shirley DIRISIO
Rochester,New York
Summary
Results driven finance professional with demonstrated track record of success seeking a rewarding career as a Collector.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Member Service Representative
The Summit Federal Credit Union
04.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns over the phone.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Contributed to department sales goals by effectively cross-selling credit union products and services.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
Consumer Lending Processor
ESL Federal Credit Union
05.2015 - 10.2020
- Input Consumer Loan applications
- Review and book approved Installment Loans, Visa credit cards and checking lines of credit.
- Provided excellent telephone support to internal and external customers
Home Equity Specialist
ESL Federal Credit Union
05.1997 - 05.2015
- Input online applications for Home Equity Loans and Lines of Credit
- Reviewed credit bureau reports
- Reviewed income verification
Call Center Representative
ESL Federal Credit Union
03.1996 - 05.1997
- Provided excellent Customer Service and dealt with high influx of calls
- Cross-sold products and services
- Consistently resolved customer concerns in a timely and efficient manner
Skills
- People oriented
- Detail oriented
- Critical thinking
- Service oriented
- Problem solving abilities
- Communication skills
- Problem analysis
- Judgement and decision making
- Time management
- Instructing
Certification
Notary Public
Timeline
Member Service Representative
The Summit Federal Credit Union
04.2022 - Current
Consumer Lending Processor
ESL Federal Credit Union
05.2015 - 10.2020
Home Equity Specialist
ESL Federal Credit Union
05.1997 - 05.2015
Call Center Representative
ESL Federal Credit Union
03.1996 - 05.1997
Similar Profiles
Francine N WebbFrancine N Webb
Member Service Representative at Summit Federal Credit UnionMember Service Representative at Summit Federal Credit Union
Megan MosserMegan Mosser
Member Service Center Representative at The Summit Federal Credit UnionMember Service Center Representative at The Summit Federal Credit Union
Patricia WelchPatricia Welch
COLLECTOR at SUMMIT FEDERAL CREDIT UNIONCOLLECTOR at SUMMIT FEDERAL CREDIT UNION
Anthony CaoAnthony Cao
Coffee Master at StarbucksCoffee Master at Starbucks
Rome Laww JP HagginsRome Laww JP Haggins
Cashier/Helping Hand at WegmansCashier/Helping Hand at Wegmans