Bethany Dotson
Bynum,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Rotech
09.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Personal Care Assistant
Texas Home Health
02.2016 - 09.2019
- Scheduled recurring service appointments to provide client care as needed
- Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs
- Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat
- Assisted patients with daily personal hygiene such as bathing, dressing and grooming
Petro Service Writer
TravelCenters Of America LLC
05.2015 - 02.2016
- Provided job estimates by conducting research and contacting vendors
- Interfaced with technicians, parts department and managers to stay on top of availability and service procedures
- Conferred with customers to understand service needs and write up accurate orders
- Delivered high level of service and support to each customer, paving way for future business opportunities
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
Waitress
Frankies Pasta And Pizza
04.2013 - 01.2015
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
Education
High School -
Bynum High School
05.2015
Skills
- Schedules coordination
- Customer service
- People oriented
- Fast learner
- Proper phone etiquette
- Detail oriented
- Problem-solving
- Appointment scheduling
- Insurance verification
- Patient confidentiality
Timeline
Customer Service Representative
Rotech
09.2021 - Current
Personal Care Assistant
Texas Home Health
02.2016 - 09.2019
Petro Service Writer
TravelCenters Of America LLC
05.2015 - 02.2016
Waitress
Frankies Pasta And Pizza
04.2013 - 01.2015
High School -
Bynum High School
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