Kelsey Anthony
DuBois,PA
Summary
Focused customer service professional driven to foster top performance and quality service.
Experienced with handling member inquiries and delivering comprehensive support. Utilizes excellent communication and problem-solving skills to resolve issues efficiently. Knowledge of fostering positive member relationships and enhancing service satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Member Service Representative
United Electric Cooperative, INC.
02.2024 - Current
- Assisted members with account inquiries and service requests, ensuring prompt resolution and satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
Pharmacy Lead Technician
CVS Pharmacy
08.2023 - 02.2024
- Prioritizing customer needs, displaying genuine care and empathy in all interactions, and ensuring complete customer satisfaction
- Day-to-day coordination and processing of patient medication orders and managing responsibilities to assist the team as needed
- Engaging customers to learn about health and medications; educates customers about CVS services and products appropriately
- Planned, scheduled, and delegated daily work to team of employees.
Front Store Supervisor/Pharmacy Technician
CVS Pharmacy
10.2019 - 08.2023
- Assist customers with their questions, problems, and complaints
- Effectively communicate information between store management, customers, and team
- Trained and mentored staff to enhance performance and service quality.
- Managed cash handling procedures accurately, reconciling daily transactions and maintaining financial records in compliance with company policies.
- Trained new employees on store policies, procedures, and sales techniques, contributing to their success in the role.
Key Holder
Shoe Dept Encore
07.2017 - 10.2019
- Responsible for opening and closing operations of the store
Sales Associate
Shoe Dept Encore
04.2016 - 07.2017
- Serves customers by helping them select products based on their needs
Education
High School Diploma -
DuBois Area High School
DuBois, PA06.2017
Skills
- Cash handling
- Team leadership
- Customer service
- Goal oriented
- Detail oriented
- Training and development
- Point-of-sale system
- Work prioritization
Certification
- Pharmacy-Based Immunization Administration – American Pharmacists Association (APhA)
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB)
Timeline
Member Service Representative
United Electric Cooperative, INC.
02.2024 - Current
Pharmacy Lead Technician
CVS Pharmacy
08.2023 - 02.2024
Front Store Supervisor/Pharmacy Technician
CVS Pharmacy
10.2019 - 08.2023
Key Holder
Shoe Dept Encore
07.2017 - 10.2019
Sales Associate
Shoe Dept Encore
04.2016 - 07.2017
High School Diploma -
DuBois Area High School