Samuel Moon
Sumter
Summary
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership.
Overview
5
5
years of professional experience
Work History
Member Service Representative
SAFE Federal Credit Union
Sumter
01.2024 - Current
- Assisted members with account inquiries and transaction requests.
- Processed transactions accurately using company software systems.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Greeted customers in a friendly and professional manner.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
Retail Associate
Mrs. McGee
Sumter
11.2021 - Current
- Operated cash register, collected payments and provided accurate change.
- Recommended complementary and discounted items to customers to increase sales.
- Processed refunds for worn, damaged and broken merchandise.
- Answered customer questions, provided store information and directed customers to designated store areas.
- Helped with purchases, locating items and signing up for rewards programs.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed sales transactions to prevent long customer wait times.
- Helped customers find specific products, answered questions and offered product advice.
Customer Service Agent
Foundever
Sumter
07.2022 - 01.2024
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed high-volume of inbound and outbound customer calls.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Maintained strong call control and quickly worked through scripts to address problems.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- I am also trained by the standards of Bank of America when undergoing training and also meetings as well, allowing me to be able to immediately or with a small amount of time to prepare and assist clients in the financial center as well.
Federal Work Study Student
Mrs. Kim
Sumter
05.2021 - 05.2022
- Developed strong oral and written communication skills in working with people of different ages.
- Planned and completed group projects working smoothly with others.
- Completed diverse organizational and administrative tasks to contribute to success of group projects.
- Performed administrative support tasks for multiple departments.
- Provided assistance with special projects to meet aggressive deadlines.
Education
Mortgage Loan Processor Certificate - Finance
Udemy
11-2025
Associate of Science - General Studies
University of South Carolina-Sumter
Sumter, South Carolina05.2022
Skills
- POS Systems
- Customer Service
- Cash Handling
- Problem-Solving
- Problem Solving
- Honest and Dependable
- Reliable and Responsible
- Cash Register Operations
- Credits and Refunds
- Policies and Procedures
- Price Identification
- Honest and Ethical
- Merchandise Restocking
- Cash Register Operation
- Customer Assistance
Accomplishments
- Consistently maintained high customer satisfaction ratings.
Personal Information
- Email: Samuelmoon7@gmail.com
- Phone number: (803)-847-4723
- Address: 814 Haynsworth Street Sumter, South Carolina 29150
Timeline
Member Service Representative
SAFE Federal Credit Union
01.2024 - Current
Customer Service Agent
Foundever
07.2022 - 01.2024
Retail Associate
Mrs. McGee
11.2021 - Current
Federal Work Study Student
Mrs. Kim
05.2021 - 05.2022
Associate of Science - General Studies
University of South Carolina-Sumter
Mortgage Loan Processor Certificate - Finance
Udemy