Member Service Representative
Liberty Federal Credit Union
Nolensville, TN
08.2025 - Current
- Assisted members with account inquiries, transactions, and product information to enhance service experience.
- Resolved member concerns efficiently, ensuring high levels of satisfaction and retention.
- Educated members on credit union services, promoting financial literacy and informed decision-making.
- Processed loan applications and documentation accurately to facilitate timely approvals and disbursements.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.