Damian Galvan
Santa Ana
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Member Service Representative
Auto Club of Southern California
Costa Mesa
02.2024 - Current
- Updated databases with new and modified customer data.
- Delivered quality service by assessing, advising and assisting credit union members.
- Presented and explained services and products to meet member needs.
- DMV assistance
- Verified document authenticity to process license application.
- Answered incoming calls promptly and provided appropriate assistance.
- Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
- Exceeded customer satisfaction by finding creative solutions to problems.
Cashier
Shop Unlisted
Santa Ana
04.2022 - Current
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer questions and provided store information.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Photographer
Freelance
Santa Ana
01.2011 - Current
- Coordinated and completed photoshoots for individuals, families and small groups.
- Maintain photography equipment including cameras, lenses, lighting gear, tripods.
- Scouted locations and curated props for photography shoots.
- Performed maintenance tasks to keep equipment working properly.
- Maintained various studio equipment.
- Uploaded digital images for editing, archiving and electronic transmission.
Customer Service
Jacks Surfboards
Huntington Beach
05.2021 - 10.2023
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Selected, captioned and color-corrected photos for photo sales, website galleries and slideshows.
- Maintained cleanliness and organization within the packaging area.
- Utilized advanced packaging solutions for fragile items to prevent shipping damage and profit loss.
- Sorted and placed materials or items on racks, shelves or bins according to predetermined sequence in shipping and receiving area.
Rental Manager
Pro Photo Connection
Irvine
03.2018 - 03.2020
- Contacted customers and billing parties about overdue rentals and requested expected date of return.
- Managed and oversaw operations, maintenance and administration of properties.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
Education
BFA - Photography
Academy of Art University
San Francisco05.2017
Skills
- Answer phone calls and emails
- Manage warehouse inventory
- Take detailed images of products
- Edit images on Photoshop
- Ecommerce and product management
- Pull and ship orders
- Work with Excel spreadsheets
- Problem solving
- Knowledge of cameras and lighting gear
- Operate a point of sale program and manage a cash box
- Working with clients to meet and exceed needs and expectations
- Great problem solver
- Built a darkroom and knowledge of scanning and editing film photos
- Detail oriented
- Patient
- Knowledgeable
- Goal oriented
- Communication
- Flexible
- Creative
- Customer service
- Product knowledge
- Active listening
- Communication skills
- Detail orientation
- Phone etiquette
- Analytical thinking
- Multitasking
- Information gathering
Timeline
Member Service Representative
Auto Club of Southern California
02.2024 - Current
Cashier
Shop Unlisted
04.2022 - Current
Customer Service
Jacks Surfboards
05.2021 - 10.2023
Rental Manager
Pro Photo Connection
03.2018 - 03.2020
Photographer
Freelance
01.2011 - Current
BFA - Photography
Academy of Art University