Hardworking and dependable professional with experience in both sales/customer service and construction. Recognized for reliability, strong work ethic, and attention to detail, with the ability to adapt to demanding environments.
Overview
20
20
years of professional experience
Work History
carpenter and concrete furniture producer
Opiary
Brooklyn, NY
12.2019 - Current
Conduct skilled rough carpentry jobs from conception through completion.
Utilized skills in plumbing, carpentry, and basic electrical work on a day-to-day basis.
Constructing pallets and crates for finished items that need to be shipped.
Picking and packing orders.
Making, polishing, and molding cement furniture and planters.
Installation of concrete wallscapes and projects on-site.
Track shoe welder
Westrac Caterpillar
Perth, Western Australia
01.2017 - 07.2018
Fabricated metal components using MIG and TIG welding techniques.
Interpreted blueprints and technical drawings for accurate assembly.
Operated welding equipment and tools to ensure safety and efficiency.
Inspected welds for quality compliance with industry standards.
Assisted in training new welders on proper techniques and safety protocols.
Maintained a clean working environment by removing scrap metal from work areas.
Commercial Water Tank Installer
Rhino Water Tanks
Perth, Western Australia
01.2015 - 01.2017
Assemble large commercial water tanks on rural properties, gas plants, mine sites, and oil rigs all around Australia.
Conducted site assessments to determine optimal placement of water tanks.
Collaborated with team members to ensure timely project completion.
Operated specialized tools for tank installation and maintenance tasks.
Re-line existing tanks where liners have been compromised.
Trained new installers on proper tank installation techniques and procedures.
Pick and pack orders before loading trucks and driving to the site.
safely operate elevated work platforms and forklifts
Sales Executive
Rhino Water Tanks
Perth, Western Australia
01.2014 - 01.2015
Developed relationships with clients to understand their water tank needs.
Managed customer inquiries, providing timely and accurate information regarding products.
Attended industry events to network and promote Rhino Water Tanks' offerings.
Sourced new sales opportunities through inbound lead follow-up.
Developed and implemented sales strategies to meet customer needs and increase revenue.
Account Executive
Telstra Business
Perth , Western Australia
01.2010 - 01.2014
Developed strong client relationships through regular communications and follow-ups.
Managed sales pipeline to identify potential opportunities for business growth.
Collaborated with cross-functional teams to deliver tailored solutions for clients.
Grow year-on-year revenue by at least 5%.
Maintained accurate records of all sales activities using CRM software systems.
Managed accounts by providing ongoing technical support after the sale was completed.
Inbound Call Center Representative
Telstra Business
Perth, Western Australia
01.2009 - 01.2010
Managed high-volume inbound calls for customer inquiries and support.
Resolved customer issues using company systems and tools efficiently.
Documented call details in the customer relationship management system.
Assisted in training new representatives on call handling procedures.
Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Maintained records of customer interactions and transactions for future reference.
Inbound Call Center Sales Representative
Westpac Banking Corporation, WBC
Perth , Western Australia
01.2006 - 01.2009
Developed customized insurance plans for clients based on their unique needs.
Assisted clients with policy renewals and claims processing efficiently.
Educated clients on coverage options and policy details during consultations.
Assisted customers with account inquiries and transactions daily.
Processed loan applications and guided clients through requirements.
Educated clients on banking products and services available.
Maintained accurate records of customer interactions and transactions.
Resolved customer complaints efficiently and professionally.