Aaron Burch
Jersey City,NJ
Summary
Motivated hospitality professional seeking a front desk agent position to apply my excellent communication skills and passion for customer service in a dynamic hotel environment, and support organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
In School Support Counselor
Empowerment Academy Charter School
Jersey City, NJ
04.2022 - Current
- Monitor and observe students in order to identify and address personal, emotional, and/or social needs.
- Establish and facilitate positive relationships between teachers, parents, and students.
- Coordinated school-wide events for students and staff.
- Maintained accurate records of progress notes, therapy sessions, and other relevant information regarding students.
- Supported students with all academic needs.
Brand Ambassador
Blue Flame Marketing
New York, NY
02.2017 - 06.2020
- Managed promotional inventory, ensuring availability of materials for events.
- Distributed flyers, brochures, and other materials at promotional events.
- Collaborated with creative professionals to develop effective marketing strategies.
- Provided exceptional customer service to enhance brand reputation.
- Negotiated with event organizers for optimal brand placement and exposure.
Restaurant Host
Ruth Chris Steakhouse
Weehawken, NJ
03.2015 - 01.2017
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Answered telephone to provide dining information and take reservations.
- Stocked server areas with supplies before, during and after shifts.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Monitored dining room activity throughout shift; addressed any issues quickly and professionally.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
Education
Bachelor of Arts - Communications
College Of New Rochelle
New Rochelle, NYCertificate - Hotel Management
Udemy
Jersey City, NJCertificate - OPERA PMS: Mastering Hotel Front Desk
Udemy
Jersey City, NJSkills
- Customer service
- Guest relations
- Microsoft office
- Initiative-taking
- Teamwork
- Excellent communication
- Attention to detail
- Brand promotion
- Customer satisfaction
Certification
Udemy Course Certificate
Hotel Management Fundamentals: Hotel Management Operations
Timeline
In School Support Counselor
Empowerment Academy Charter School
04.2022 - Current
Brand Ambassador
Blue Flame Marketing
02.2017 - 06.2020
Restaurant Host
Ruth Chris Steakhouse
03.2015 - 01.2017
Bachelor of Arts - Communications
College Of New Rochelle
Certificate - Hotel Management
Udemy
Certificate - OPERA PMS: Mastering Hotel Front Desk
Udemy
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