Aaron Carvalho
Lebanon,ME
Summary
Multi-talented Regional Manager with experience managing business needs, including devising strategic plans, setting up promotions and overseeing human resources. Well-versed in handling multiple operational areas each day to drive business efficiency and necessary evolution.
Overview
12
12
years of professional experience
Work History
Regional Manager
Auto care plus
Derry, NH
08.2018 - Current
- Overseeing general operations of 13 automotive repair facilities throughout Maine, New Hampshire and Massachusets.
- Interviewed, hired and terminated management as needed to maintain a safe and profitable company, while maintaining a great work enviroment for all employees.
- Provided mentorship and coaching to staff members throughout the region as needed.
- Analyzed regional financial data to identify areas of growth opportunities.
- Resolved conflicts between customers and employees within the region.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Trained staff on product knowledge, customer service techniques, sales strategies.
Service Manager
Auto fair Ford of Haverhill
Haverhill, MA
02.2015 - 07.2018
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Analyzed existing processes for potential cost savings initiatives.
- Reviewed customer billing statements for accuracy prior to release.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Created detailed reports on service activities for senior management review.
- Performed employee interviews in order to hire the right people to maintain a happy and profitable environment within the business
Sales Manager
Granite Ford
Rochester , NH
02.2012 - 01.2015
- My first real job out of high school where i started off in sales and was able to learn the dealership environment and move through the dealership working every a majority of positions through numerous departments. "sales manager, finance, technician, service advisor etc"
Education
High School Diploma -
Spaulding High School
Rochester, NH06-2011
Skills
- Performance Management
- Operational management
- Sales and marketing strategies
- Sales Development
- Project Management
- Safety protocol
- Territory Management
- Staff Supervision
- Strategic development
- Multi-million dollar P&L management
- Staff Training and Development
About me
- While working a full time job, I was able to build 2 successful business of my own from the ground up and sell them for an exponential profit
- Skilled diagnostic technician who has worked with all brands
- Won a national motocross title racing 250 class
- Hold a 03/04 cobra stick shift world record in 1/4 mile racing
Timeline
Regional Manager
Auto care plus
08.2018 - Current
Service Manager
Auto fair Ford of Haverhill
02.2015 - 07.2018
Sales Manager
Granite Ford
02.2012 - 01.2015
High School Diploma -
Spaulding High School
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