Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aaron Chambers

Middleton,WI

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Agent

Captel Service Specialists
Madison, Wisconsin
01.2021 - 08.2024
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.

Insurance Customer Service Representative

GEICO
Madison, Wisconsin
04.2016 - 11.2020
  • Processed new policy applications and updated existing policy documents.
  • Researched relevant policy information to answer customer questions.
  • Facilitated payment processing for premium payments and renewals.
  • Performed administrative duties such as filing, scanning, faxing, copying documents.
  • Conducted follow-up calls to ensure satisfactory resolution of customer issues.
  • Assisted with resolving complex claims or billing disputes in a timely manner.

Customer Service Representative

UW Health Hospital and Clinics
Madison, Wisconsin
02.2015 - 07.2018
  • Scheduled appointments for patients using the electronic health records system.
  • Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
  • Collected payments from patients and entered them into the billing system accurately.
  • Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
  • Responded promptly to emails, voicemails, and faxes from customers seeking assistance or advice.

Education

Associate of Applied Science - Business Administration And Management

Madison Area Technical College
Madison, WI
09-2014

Skills

  • Strong Communication Skills
  • Quick learner
  • Team Player
  • Outstanding communication skills
  • Adaptability
  • Problem Solver

Certification

  • CCSP certified since 2015
  • CSR certified since 2016
  • CCSS certified since 2015

Timeline

Customer Service Agent

Captel Service Specialists
01.2021 - 08.2024

Insurance Customer Service Representative

GEICO
04.2016 - 11.2020

Customer Service Representative

UW Health Hospital and Clinics
02.2015 - 07.2018
  • CCSP certified since 2015
  • CSR certified since 2016
  • CCSS certified since 2015

Associate of Applied Science - Business Administration And Management

Madison Area Technical College

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Aaron Chambers