Aaron Chapman
Baltimore,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seasoned installation and repair technician setting up, configuring and maintaining diverse telecommunications systems. Excellent relationship-building and problem-solving skills with demonstrated success in working both alone and as part of team. Good communicator and prioritizer. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
25
25
years of professional experience
Work History
Cable Splicing Technician
Verizon
Woodlawn, Maryland (MD)
11.1996 - 11.2021
- Demonstrated equipment to customers and explained use, responding to inquiries or complaints.
- Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.
- Climbed poles and ladders to install, maintain or inspect equipment.
- Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
- Tested connections to verify power supplies and communication link functionality.
- Secured client retention by driving product benefits and features around client needs.
- Ran wires between components and to outside cable systems.
Cable TV Installation Technician
Verizon
Woodlawn, Maryland (MD)
11.1996 - 11.2021
- Performed troubleshooting by inspecting equipment and measuring signals to identify issues.
- Prepared for daily work assignments by requisitioning equipment and supplies from warehouse and stocking vehicle.
- Installed outlets, drops, converters, modems and digital terminals.
- Trained customers on equipment use, setup procedures and troubleshooting strategies.
- Taught customers basic use of equipment based on service package and answered questions.
- Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
- Selected correct tools or methodologies to perform specific cabling tasks.
- Set up service for customers by installing, connecting, testing or adjusting equipment.
- Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools.
- Provided customers with dedicated service and support during field visits to drive maximum efficiency.
- Used tools, equipment and vehicles to avoid injuries and mishaps.
- Collaborated with technical team and shared information across organization to build positive relationships with clients and coworkers.
- Promoted additional services and products to increase sales.
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Recognized as Employee of the year for outstanding performance and team contributions.
Timeline
Cable Splicing Technician
Verizon
11.1996 - 11.2021
Cable TV Installation Technician
Verizon
11.1996 - 11.2021