Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bobby Butler

Menifee,CA

Summary

Competent Telecommunications Technician bringing 23 years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic. Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience

Work History

Cable Splicing Technician

AT&T
04.2014 - Current
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Strategically promoted product features and benefits to clients to boost retention and revenue.
  • Provided leadership to technicians and managed day-to-day operations, distributing work assignments, tracking work status and resolving issues.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Responded to service requests during and after business hours.
  • Established positive relationship with clients, efficiently and accurately processing repair paperwork and resolving technical discrepancies.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
  • Installed and configured new devices and system components.
  • Restructured teams and developed enhanced installation procedures to optimize field productivity.
  • Performed preventive maintenance of telecommunications equipment.
  • Read blueprints and schematics to correctly place equipment.
  • Coordinated installation of new users and relocations of existing users.

Service Technician

AT&T
05.2000 - 06.2014
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Tested systems, noting issues and completing preventive maintenance.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Managed maintenance activities, supervised staff and inspected equipment.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.

Education

GED -

Garfield Community Adult School
Los Angeles, CA
06.1995

Licenses & Certifications

Skills

  • Project Management
  • Critical Thinking
  • Active Listening
  • Splice Cable
  • Hand Tools
  • Electrical Distribution Systems
  • Reading Comprehension
  • Data Evaluation
  • Circuit Diagrams
  • Customer Inquiries
  • Construction Administration
  • Technical Report
  • Technical Documentation
  • New Installations
  • Training Junior Team Members
  • Complex Problem-Solving
  • Corrective Actions
  • Quality Improvement
  • Service Quality
  • Configuring Devices
  • Social Perceptiveness
  • Wiring Layouts
  • Customer Support
  • Systems Analysis
  • Machine Setups
  • Cable Installations
  • Cable Pulling
  • OSHA Compliance
  • Safety Protocols Awareness
  • Telecommunications Systems
  • Machine Operations
  • Telecommunications

Timeline

Cable Splicing Technician

AT&T
04.2014 - Current

Service Technician

AT&T
05.2000 - 06.2014

GED -

Garfield Community Adult School

Licenses & Certifications
Bobby Butler