Aaron Coogan
Canal Winchester,OH
Summary
Proven Account Manager at Superior Logistics, adept in vendor relations and customer service, enhanced client satisfaction and retention through innovative solutions and strong partnerships. Excelled in staff management and teamwork, significantly contributing to operational efficiency and client success. Skillfully balanced budgetary constraints, achieving notable ROI in logistical needs.
Overview
11
11
years of professional experience
Work History
Account Manager
Superior Logistics
05.2019 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Maintained comprehensive records of all shipments, invoices, and customer communications to facilitate accurate reporting and informed decision making.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Managed budgetary constraints while pursuing innovative solutions that maximized return on investment for clients logistical needs.
- Currently manage 34 direct reports from delivery drivers and helpers to service technicians and freight drivers.
- Review employee performance weekly, tailoring coaching and training specifically to all employees and their needs to improve.
- Oversee and manage over $300,000 of product shipped daily, while partnering with other Account Managers to facilitate staffing needs of all markets Superior Logistics operates in daily, including Dayton, Zanesville, Columbus, and Franklin Furnace, OH.
Delivery Driver
Superior Logistics
07.2018 - 05.2019
- Delivered/installed both furniture and appliances to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
General Warehouse Associate
Value City
05.2013 - 07.2018
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated RF scanners to track merchandise and verify contents of containers.
- Helped maintain a well-organized warehouse by participating in regular housekeeping activities, such as sweeping, dusting, and keeping aisles clear of obstructions.
- Prepared orders for shipment through careful packaging, labeling, and documentation, resulting in minimal returns due to errors or damages.
- Exceeded daily productivity goals through efficient task completion and strong time management skills.
- Improved workplace safety by adhering to company policies and procedures while also identifying potential hazards within the warehouse space.
- Efficiently managed high-volume order processing during peak seasons to ensure timely deliveries and satisfied customers.
Education
Bachelor of Arts - Paralegal Studies
Kent State University
Kent, OH05.2018
Skills
Customer Service
Goals and performance
New account creation
Vendor Relations
Staff Management
Schedule Management
Employee Mentoring
Teamwork and Collaboration
Timeline
Account Manager
Superior Logistics
05.2019 - Current
Delivery Driver
Superior Logistics
07.2018 - 05.2019
General Warehouse Associate
Value City
05.2013 - 07.2018
Bachelor of Arts - Paralegal Studies
Kent State University
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