Aaron Coutu
Fall River,MA
Summary
Sales and Showroom Manager with expertise in revenue growth and customer service enhancement. Demonstrates success in team leadership, commissioned sales, and conflict resolution; successful implementation of profitable furniture protection programs. Skilled in staff training and collaboration, consistently achieving sales goals through strategic planning and performance evaluation.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales/Showroom Manager
Cardis Furniture & Mattresses
Swansea , MA
10.2008 - Current
- Director of Cardi's Furniture Protection Plan.
- Implementation of various profitable protection programs and training thereof.
- Ensures that each guest receives outstanding guest service by providing a guest-friendly environment, which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge, and all other components of guest service.
- Maintains a store environment (internal/external) that reflects the company brand and corporate operating procedures.
- Analyze and measure business trends; develop and implement plans to maximize sales, and meet or exceed goals and objectives.
- Scheduling staff and managing staffing levels based on business needs.
- Ensure appropriate merchandise displays are in place, and signage is accurate.
- Comparison shop and report results; share information with the director, and make appropriate recommendations.
- Review department/store trends, and recommend and initiate changes for maximizing goals and objectives.
- Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-throughs, and audits, etc.
- Continually evaluate and react to performance issues, and actively recruit management candidates and sales associates.
- Train and develop, direct, and monitor training and development for all store sales personnel.
- Enforces company guidelines on floor rules.
- Provided exceptional customer service by responding to inquiries and resolving issues in a timely manner.
- Mediates conflicts between employees, and facilitates effective resolutions to disputes.
- Manages showroom budgeting and forecasting activities for optimal financial performance.
- Supports staff and mentors in selling techniques and methods, helping the team to exceed sales goals.
- Specialization in furniture protection plans implementation and sales training.
- Trains new employees on the proper use of POS systems, product knowledge, and customer service techniques.
- Provides leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Interviews prospective employees, and provides input to HR on hiring decisions.
- Reviews employee performance, and provides ongoing feedback and coaching to drive performance improvement.
- Maintains updated knowledge through continuing education and advanced training.
Education
Sales Training
Sandler Sales Training
01-2012
Associate of Arts - General Studies
Community College of Rhode Island
Rhode IslandHigh School Diploma -
Attleboro High School
Attleboro, MA06-1996
Skills
- Sales strategy
- Customer service
- Team leadership
- Conflict resolution
- Performance evaluation
- Teamwork and collaboration
- Revenue growth
- Multitasking
- Staff training
Accomplishments
Home furnishings business 40 under 40 - 2015 Home Furnishings Business July 15, 2015
Cardi's Furniture Employee of the year 2017
Certification
- Sandler Sales training program 2012
References
References available upon request.
Timeline
Sales/Showroom Manager
Cardis Furniture & Mattresses
10.2008 - Current
Sales Training
Sandler Sales Training
Associate of Arts - General Studies
Community College of Rhode Island
High School Diploma -
Attleboro High School
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