Aaron Craig
Arlington,TX
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
14
14
years of professional experience
Work History
Customer Care Representative
Verizon Wireless
01.2022 - Current
- Provide excellent customer service to all customers, responding promptly and professionally to inquiries
- Handle incoming calls from customers regarding billing issues, technical support, product information, account changes, and other related topics
- Utilize multiple systems to access customer accounts, troubleshoot problems, and provide solutions
- Resolve customer complaints in a timely manner, escalating more complex issues as needed
- Educate customers on products and services offered by Verizon, upselling when appropriate
- Maintain accurate records of customer interactions and transactions
- Follow established procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide feedback and recommendations to management on ways to improve customer service processes
- Remain current with system information, changes, and updates
- Participate in team meetings and training sessions to stay informed of new developments
- Assist with special projects or tasks as assigned
- Adhere to company policies and procedures at all times
Center Agent
OBJECTIVECAREER, SERVICE CENTER AGENTSERVICE CENTER AGENTSERVICE CENTER AGENTSERVICE CENTER AGENT, Virtuoso Ltd
02.2015 - 05.2021
- Supports the day-to-day operations, systems and processes related to all Tier 1 support activities globally
- This position promotes teamwork and Service Center success by applying outstanding interpersonal, communication and customer service skills.
CONTROL CLERKSTOCK CONTROL CLERK
STOCK CONTROL CLERKSTOCK CONTROL CLERKSTOCK, Mouser Electronics
07.2009 - 02.2015
- The Stock Control Associate in Order Pulling has a strong work ethic, with an attention to detail, motivation and exceeds customer expectations by accurate work and high productivity, while performing key responsibilities based on assigned job function
- EXPERIENCEEXPERIENCEEXPERIENCEEXPERIENCE
Education
Associate - Arts
TARRANT COUNTY COMMUNITYTARRANT COUNTY COMMUNITYTARRANT COUNTY COMMUNITYTARRANT COUNTY COMMUNITY
Arlington, TXSkills
- Solution Coordination
- Compliance Requirements
- Complex Product Knowledge
- Project Management
- Adaptive problem-solver
- Critical Thinking skills
- Microsoft 365 skills
- Sales skills
HTML, CSS, Javascript
I am currently enrolled in a Front-End Engineer course. I am learning HTML, CSS, and Javascript in hopes of becoming a web developer in the near future.
Timeline
Customer Care Representative
Verizon Wireless
01.2022 - Current
Center Agent
OBJECTIVECAREER, SERVICE CENTER AGENTSERVICE CENTER AGENTSERVICE CENTER AGENTSERVICE CENTER AGENT, Virtuoso Ltd
02.2015 - 05.2021
CONTROL CLERKSTOCK CONTROL CLERK
STOCK CONTROL CLERKSTOCK CONTROL CLERKSTOCK, Mouser Electronics
07.2009 - 02.2015
Associate - Arts
TARRANT COUNTY COMMUNITYTARRANT COUNTY COMMUNITYTARRANT COUNTY COMMUNITYTARRANT COUNTY COMMUNITY