Passion Santiago
Kansas City,MO
Summary
Goal-oriented and results-driven professional seeking a challenging position in marketing, sales, customer service, or other areas of business. With a passion for continuous learning, I believe that knowledge is power and strive to use my expertise to drive success.
Overview
7
7
years of professional experience
Work History
Customer Care Executive
Quench
10.2023 - Current
- Coordinated timely responses to online customer communication and researched complex issues.
- Evaluated interactions between associates and customers to assess personnel performance.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Maintained and managed customer files and databases.
Customer Care Representative
Lowes Home Improvment
01.2023 - 06.2023
- Responded to customer needs through competent customer service and prompt problem-solving
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
River Side Health
02.2021 - 05.2022
- Opened and maintained customer accounts, processed financial transactions and resolved product or service issues in a timely and efficient manner
- Analyzed customer data and provided recommendations for potential products or services to management
- Contributed to the team's success by collaborating with colleagues to achieve targets and accomplish related results
Customer Service Representative/Call Center
Hulu
04.2017 - 09.2020
- Conducted daily sales reports and analyzed data for success and areas for improvement
- Trained team members on product knowledge and performance, managed customer complaints and files, and ensured compliance with sales and company policy guidelines
- Demonstrated strong problem-solving skills and effective communication to resolve issues and achieve customer satisfaction
Education
Glendale Community College
Glendale, AZ08.2018
Skills
- Microsoft Office (Word, Excel) and other computer skills
- Excellent writing skills and strong communication abilities
- Experienced in front desk operations, sales and customer service
- Solution Coordination
- Parts Replacement
- Order and Refund Processing
- Problem Resolution
Timeline
Customer Care Executive
Quench
10.2023 - Current
Customer Care Representative
Lowes Home Improvment
01.2023 - 06.2023
Customer Service Representative
River Side Health
02.2021 - 05.2022
Customer Service Representative/Call Center
Hulu
04.2017 - 09.2020
Glendale Community College
Similar Profiles
Jeffrey CoeJeffrey Coe
Customer Service Representative at QuenchCustomer Service Representative at Quench
Penny SmythPenny Smyth
Customer Service Representative at QuenchCustomer Service Representative at Quench
April BonomoloApril Bonomolo
Bar Manager at QuenchBar Manager at Quench
Emilee GibsonEmilee Gibson
Barista at QuenchBarista at Quench
Robin ThomasRobin Thomas
Legal Assistant at Waits & BrownleeLegal Assistant at Waits & Brownlee