Penny Smyth
Mustang,OK
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2025
2025
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Quench
1 2023 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times
Scheduling and Admissions Coordinator
Physician House Calls
01.2020 - 12.2022
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Provided reminder calls to patients prior to scheduled visits
- Developed effective scheduling processes to achieve production objectives for providers.
Front Office Administrator
North West Wound Care
06.2015 - 10.2020
- Maintained computer and physical filing systems.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Evaluated employee records and productivity and submitted evaluations.
Education
Bachelor of Science - Health Information Management
IntelliTec College - Colorado Springs
Colorado Springs, CO 01.2005 - 06.2006
Skills
Microsoft Office
Salesforce
Sales expertise
Administrative support
QuickBooks Expert
Recruitment and Hiring
POS systems expert
Collections
EMR systems
Timeline
Scheduling and Admissions Coordinator
Physician House Calls
01.2020 - 12.2022
Front Office Administrator
North West Wound Care
06.2015 - 10.2020
Bachelor of Science - Health Information Management
IntelliTec College - Colorado Springs
01.2005 - 06.2006
Customer Service Representative
Quench
1 2023 - Current
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