Melanie M Green

• Provide world-class customer service on every customer contact

•Assist with customers via phone or through electronic inquiries

• Respond promptly to all customer inquiries and requests and follow each inquiry through to completion

• Coordinate new equipment installation requests

• Work with Sales, Service, and Supply Chain to ensure customer expectations are met

• Identify and escalate priority issues

• Participate in daily meetings with field service representatives to proactively identify issues

• Mentor and guide other members of the Customer Care team, when needed

• create schedule for 8-10 technicians daily

• Handled on average 50 to 100 calls and chats from customers and technicians on daily basis.
• Assisted technicians with troubleshooting process.
• Created cases for all incoming calls and notated all accounts.
• Followed up on any outstanding cases that had not been resolved.
• Stayed informed on all platform changes.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Logged call information and solutions provided into internal database.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Scheduled technicians through Fusion.

• Handled escalated supervisor calls and non supervisor calls.
• Listened and addressed customers questions and concerns.
• Identified how to help customers succeed financially by listening and being visual.
• Followed up with customers in timely manner.
• Notated accounts.
• Stayed up to date on procedural changes and products and services.
• Assisted with side by side trainings for new hires.
• Located proper documents in timely manner to provide to customers.
• Learned all Mortgage terms and processes.
• Managed over 50 customer calls per day.

• Exceeded sales and credit quotas.
• Built relationships with customers to generate repeat customer base.
• Stayed up to date on promotions and products to offer customers.
• Listened to customers wants and needs.
• Increased sales by 15 percent in 6 months.
• Managed on average 30 to 50 customers per day.
• Checked in merchandise of high value.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Maintained records related to sales, returns and inventory availability.
• Increased sales by offering advice on purchases and promoting additional products.