Sanea Robinson
Garfield Heights
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Scheduling Specialist
Ensemble Health Partners
04.2025 - Current
- Coordinated complex scheduling for multiple departments to optimize resource allocation and workflow efficiency.
- Collaborated with cross-functional teams to identify scheduling needs, ensuring alignment with operational goals.
- Implemented process improvements that streamlined scheduling operations, resulting in reduced turnaround times.
- Called customers to coordinate schedules and set appointments.
- Documented calls and appointments using Epic.
Senior Collections Specialist
Discover Financial Services
03.2023 - 11.2024
- Professionally handle inbound and outbound calls, guiding customers through financial solutions using scripted prompts.
- Accurately enter customer data and payment information into internal systems during live phone calls.
- Verify and communicate customer account information, including payment options and outstanding balances.
- Provide compassionate and effective guidance to customers to resolve payment concerns while maintaining high levels of customer satisfaction.
- Utilize internal systems and resources to enhance the customer experience and ensure accurate data collection
Delivery Scheduler
Arhaus Furniture
05.2022 - 01.2023
- Managed inbound and outbound calls to schedule and confirm service appointments.
- Assisted customers with product identification, troubleshooting, and service concerns.
- Processed payments and maintained accurate service records in company systems.
- Handled inbound and outbound calls, providing clear and accurate information to customers regarding delivery schedules.
- Used technology systems to maintain service records and ensure efficient documentation.
Customer Service Representative
Value City Furniture
01.2021 - 05.2022
- Provided timely and accurate responses to customer service inquiries regarding products and services.
- Assisted customers with claims, billing adjustments, and resolving service issues.
- Logged customer interactions and updated system records to ensure service inquiries were properly documented.
- De-escalated customer concerns, providing effective solutions while maintaining a professional demeanor.
- Assisted customers with scheduling repairs and service appointments while accurately entering customer data.
Cashier Supervisor
Marc’s
09.2017 - 11.2020
- Supervised customer interactions, ensuring compliance with company service policies.
- Resolved escalated customer complaints to ensure satisfaction and service quality.
- Trained employees on customer service best practices and system operations.
Education
High School Diploma -
Garfield Heights High School
Garfield Heights, Ohio05-2019
Skills
- Customer Service & Call Center Support
- Service Inquiry Management
- Performance Metrics & Reporting
- Conflict Resolution & De-escalation
- Data Entry & System Documentation
- Effective Communication & Active Listening
- Outbound & Inbound Call Handling
- Time Management & Organizational Skills
- Patient scheduling
Certification
- CRCR, 07/2025
- Digital Marketing Certificate, 11/2023
- Data Entry Certificate
Timeline
Scheduling Specialist
Ensemble Health Partners
04.2025 - Current
Senior Collections Specialist
Discover Financial Services
03.2023 - 11.2024
Delivery Scheduler
Arhaus Furniture
05.2022 - 01.2023
Customer Service Representative
Value City Furniture
01.2021 - 05.2022
Cashier Supervisor
Marc’s
09.2017 - 11.2020
High School Diploma -
Garfield Heights High School