Celeste Mata
Chandler,AZ
Summary
Dynamic Scheduling Specialist with proven expertise at Valley Perinatal Services, enhancing appointment efficiency and customer satisfaction. Skilled in problem-solving and effective communication, I streamlined workflows and resolved complex issues, ensuring seamless operations and high-quality patient support. Proficient in electronic health records and adept at managing high-volume calls.
Overview
3
3
years of professional experience
Work History
Scheduling Specialist
Valley Perinatal Services
Chandler, AZ
09.2023 - Current
- Coordinated appointment schedules for patients and healthcare providers to optimize daily operations.
- Managed patient intake processes, ensuring accurate documentation and compliance with regulations.
- Utilized electronic health record systems to track appointments and facilitate communication between departments.
- Developed workflow improvements that enhanced scheduling efficiency and reduced appointment conflicts.
- Managed high-volume inbound calls, ensuring timely and accurate customer support.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction rates.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Education
Certificate - Medical Office Administration
Brookeline College
Phoenix, NY03.2023
Skills
Problem-solving skills
Customer support
Data entry
Customer service
Verbal and written communication
Inbound phone calls
Call center operations
Call control
Appointment scheduling
Product knowledge
Payment processing
Teamwork and collaboration
Scheduling proficiency
Effective multitasking
Scheduling
Telephone etiquette
Timeline
Scheduling Specialist
Valley Perinatal Services
09.2023 - Current
Certificate - Medical Office Administration
Brookeline College