ERIKA HAUCK
Henderson,NV
Summary
Scheduling Specialist with over four years of experience in healthcare and home health settings, adept at coordinating patient appointments and enhancing communication efficiency. Certified Nursing Assistant skilled in caregiving and patient support, demonstrating strong customer service and administrative capabilities. Possesses a comprehensive skill set in marketing, sales, and human resources, committed to leveraging computer skills to improve patient engagement and operational effectiveness.
Overview
4
4
years of professional experience
Work History
Scheduling Specialist
Geisinger
2023.01 - Current
- Efficiently coordinating and scheduling patient appointments at Geisinger since Jan 2023
- Effectively communicating with patients through calls and messages
- Demonstrating strong organizational skills in managing appointment schedules
- Efficiently manage patient scheduling, enhancing appointment coordination and accuracy
- Streamline patient communications, ensuring timely and precise message delivery
- Provide essential support by maintaining smooth operations through effective patient calls
- Implement new communication strategies to improve patient engagement and service quality.
CNA - Certified Nursing Assistant
IntelyCare
2020.12 - Current
- Assisted 30 elderly patients daily
- Took vital signs regularly.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Office Manager
Family Care Home Health Agency, LLC
2021.04 - 2022.02
- Managed scheduling operations at Family Care Home Health Agency, LLC
- Coordinated patient appointments effectively
- Ensured smooth communication by sending timely messages
- Maintained patient relations through regular calls.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Education
High School Diploma -
Line Mountain
Herndon, PA06.2013
Skills
- Attention to detail
- CNA
- Certified Nursing Assistant
- Cna Certified
- HHA Home Health
- Vital Signs Medication Administration
- Caregiving Recruiting
- Patient Care Senior Care
- Human Resources Marketing
- Microsoft Office Computer skills
- Customer relations skills
- Recordkeeping understanding
- Documentation skills
- Microsoft Forms
- Staff Management
- Quality Assurance
- Data Analysis
- Problem-Solving Skills
- Project Management
- Performance Monitoring and Evaluation
- Recruitment Strategies
Timeline
Scheduling Specialist
Geisinger
2023.01 - Current
Office Manager
Family Care Home Health Agency, LLC
2021.04 - 2022.02
CNA - Certified Nursing Assistant
IntelyCare
2020.12 - Current
High School Diploma -
Line Mountain
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