ALONDRA RODRIGUEZ
Grand Junction,CO
Summary
Remote healthcare administration specialist with a background in scheduling, patient communication, insurance verification, and EMR documentation across medical and advocacy settings. Known for managing high-volume workflows independently from home while maintaining confidentiality, accuracy, and clear communication in English and Spanish.
Overview
2
2
Languages
13
13
years of professional experience
Work History
Scheduling Specialist
Grand Junction Gastroenterology
Grand Junction, CO
01.2023 - Current
- Coordinate and schedule gastroenterology procedures and appointments for multiple providers across a high-volume practice, managing in-office and remote workflows simultaneously.
- Formally recognized by supervisors for managing high caseloads independently in a lean-staffed environment—a strength that led to promotion to an entirely remote scheduling role.
- Effectively moved to work-from-home, sustaining productivity and confidentiality while independently managing scheduling, pre-authorizations, and insurance verification.
- Started as front office specialist, greeting patients and scheduling appointments at checkout and over the phone. Transitioned to remote procedure scheduler, coordinating gastroenterology appointments and procedures while managing provider calendars, obtaining pre-authorizations, and verifying insurance. Demonstrated strong organizational skills and attention to detail while handling sensitive medical information confidentially.
- Serve as a primary point of contact for patients, providers, and staff, providing outstanding service and clear communication.
- Maintained electronic medical records, obtained signatures, processed payments, and ensured accuracy in all documentation.
- Communicated clearly with patients, providers, and staff to ensure smooth operations during check-in and check-out. Maintained confidentiality and protected patient privacy during all interactions. Answered telephone inquiries professionally, directed calls, and communicated accurate information promptly. Monitored waiting room for patient conditions and concerns, assisted in code situations, and verified insurance eligibility daily.
Family Support Advocate/Office Coordinator
The Center for Children
Grand Junction, CO
08.2019 - 12.2022
- Acted as the first point of contact for clients (victims and families), providing caring support and creating a friendly environment.
- Coordinated communication between families, staff, and partner agencies, fostering collaboration and understanding of client needs.
- Facilitated access to community resources and prepared reports for supervisors, enhancing service delivery for clients.
- Supported clients in navigating services and supporting children throughout service delivery.
- Managed office operations, handled calls and mail, and supported fundraising efforts, ensuring smooth office functionality and engagement.
Restitution Supervisor
Partners
Grand Junction, CO
02.2016 - 08.2019
- Tracked and ensured timely restitution payments to the State District Attorney's Office, maintaining accurate case records and compliance documentation to support legal processes.
- Supervised at-risk youth ages 10–18, and coordinated life skills and recreational activities for skill development.
- Oversaw daily operations of Partners, ensuring staff adherence to protocols and efficient workflow. daily operations and assigned frontline work.
- Coached Partners staff on policies, procedures, and service standards.
- Scheduled Partners shifts and balanced coverage across teams.
Medical Records Clerk
Urology Associates of Western Colorado
Grand Junction, CO
05.2013 - 12.2016
- Maintained and updated master patient index, ensuring compliance with audit procedures.
- Collected and processed patient demographic information from multiple sources, ensuring accuracy in medical records.
- Created, processed, and filed patient care records while handling payments and supporting front office operations.
Education
Diploma -
Grand Junction High School
Grand Junction, CO12-2011
Business Administration Coursework - Administrative Operations, Business Communication
Colorado Mesa University
Grand Junction, COSkills
- Remote Team Coordination
- Self-Motivation & Time Management
- Bilingual: English & Spanish fluent Spanish (native)
- Live Call Handling & Customer Service
- Complex Scheduling & Calendar Management
- Process Improvement
- Fast & Accurate Task Execution
- Strong Attention to Detail
- Open to Constructive Feedback
- Computer proficiency (EHR, Spreadsheet)
- Communication (verbal and written)
- Appointment scheduling
- Procedure coordination
- Insurance verification
- EMR documentation
- Pre authorization
- Patient intake
- Medical records
- Calendar management
- Office coordination
- Payment processing
- Attention to detail
- Effective Patient Communication
- Time management
- Problem solving
- Documentation skills
- Workflow optimization
Personal Information
Title: Remote Work | Administration, Customer Service, Advocacy
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Scheduling Specialist
Grand Junction Gastroenterology
01.2023 - Current
Family Support Advocate/Office Coordinator
The Center for Children
08.2019 - 12.2022
Restitution Supervisor
Partners
02.2016 - 08.2019
Medical Records Clerk
Urology Associates of Western Colorado
05.2013 - 12.2016
Diploma -
Grand Junction High School
Business Administration Coursework - Administrative Operations, Business Communication
Colorado Mesa University