Jeffrey Coe

• Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answer 40+ daily customer telephone calls promptly to avoid on-hold wait times.
• Offer customer advice and assistance, paying attention to particular needs or wants.
• Provide primary customer support to internal and external customers.
• Arrange and schedule machine installations

• Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Helped 50+ customers every day with positive attitude and focus on customer satisfaction.

· Communicated with clients via phone, email and chat

· Coordinated customer orders with off-site distribution site and third party vendors such as Amazon

· Upsold existing orders

· Monitored customer pricing and discounts

· Arranged credits, return authorizations and call tags