Aaron Cruz
San Diego,USA
Summary
As an IT Engineer, I deliver innovative, high-impact technology solutions across complex environments. I design scalable OKTA workflows, manage JAMF for secure and efficient device operations, and optimize Google Workspace and AWS through automation and best practices. I provide global escalated IT support, collaborate cross-functionally, and streamline onboarding to ensure seamless user experiences. By establishing standards and optimizing SaaS costs, I drive scalable, secure, and results-driven IT operations that fuel organizational growth.
Overview
10
10
years of professional experience
Work History
IT Engineer
Houzz
02.2024 - Current
- Freshdesk Automation: Designed and optimized workflows to reduce ticket volume and minimize IT support intervention.
- JAMF Administration & Security: Led Mac fleet management improvements, zero-touch deployment restructuring, and automated patch releases; recognized as the SME for JAMF solutions.
- OKTA & Identity Management: Created and implemented scalable OKTA workflows to automate daily activities, reduce manual work, and enforce security policies; collaborated cross-functionally with multiple teams; recognized as the SME for OKTA.
- AWS Governance & Automation: Streamlined AWS environment through cleanup, policy enforcement, and automation, ensuring scalable operations, efficiency, and security; served as the AWS SME.
- Escalated IT Support: Provide escalated support for the IT support team, resolving complex technical issues and ensuring minimal disruption to business operations.
- Google Workspace Administration: Managed and cleaned up Google Workspace, optimizing collaboration, user access, and security; served as the SME, providing guidance and solutions across the organization.
- Process Documentation & Standards: Developed comprehensive documentation and standards for device trust, security policies, and workflow procedures, enabling consistent adoption, compliance, and scalable operations.
IT Engineer
Bolt
02.2023 - 01.2024
- OKTA Workflow Design & Optimization:
Led the design and enhancement of OKTA workflows, reducing authentication time, improving user experience, and creating scalable integrations aligned with organizational needs. - JAMF Management:
Managed JAMF day-to-day operations, optimized device management, and resolved enrollment/package issues, ensuring a secure, efficient, and reliable Mac environment. - Google Workspace Administration:
Administered Google Workspace to maximize collaboration and productivity; quickly resolved issues to maintain a secure and efficient digital workspace. - Security & Compliance:
Implemented and maintained security measures, proactively addressing threats and strengthening IT infrastructure, reducing security incidents. - IT Support & Escalation:
Provided IT support across all levels, including escalated issues, ensuring minimal disruption to business operations. - Cost Optimization:
Strategically optimized SaaS apps and negotiated contracts, generating significant cost savings for the organization.
IT
Bolt
03.2021 - 02.2023
- IT Architecture & Best Practices: Designed and implemented robust IT infrastructure, establishing and enforcing organization-wide IT standards.
- JAMF Endpoint Management: Deployed and optimized endpoint policies to enhance security, efficiency, and performance.
- OKTA Integration: Deployed OKTA to secure and streamline user access across multiple SaaS apps, including SFDC, Google Workspace, Slack, Zoom, Github, AWS, JAMF, and Atlassian.
- User Onboarding: Seamlessly onboarded 750+ users, ensuring smooth transitions and minimal disruption.
- Global IT Support: Provided comprehensive IT support worldwide, proactively resolving issues and maintaining high user satisfaction.
Senior Business Technology Support Specialist
Zuora
05.2019 - 03.2021
- Automated Onboarding & Offboarding (GSuite + BetterCloud):
Designed and maintained seamless user lifecycle workflows in BetterCloud, delivering fast, accurate, and error-free onboarding and offboarding for GSuite. - Enterprise Application Provisioning:
Streamlined account creation and access management for Coupa, Xactly, and Workday, ensuring timely and compliant provisioning across essential business systems. - Salesforce Administration:
Managed user roles, profiles, and permissions; maintained data integrations with Zendesk to ensure accurate, real-time information flow across platforms. - Endpoint & Device Management (JAMF + Kaseya):
Administered Mac and Windows fleets to ensure optimal performance, security, and compliance; implemented strategies to improve endpoint reliability and reduce incident volume. - Sales Tools & GTM Application Support:
Supported high-availability usage of Outreach, ZoomInfo, and LinkedIn Sales Navigator, resolving issues quickly to keep sales teams productive and efficient. - Google Workspace Administration:
Oversaw user accounts, groups, and security configurations to maintain a secure, well-structured, and collaborative Google environment. - Okta Identity & Access Management:
Administered Okta applications, user lifecycle operations, and profile mappings, strengthening secure authentication and access across the organization. - Zoom Video Conferencing Support:
Provided dependable operational support for Zoom, resolving technical issues and ensuring seamless remote communication. - Global IT Support:
Delivered high-quality IT support for 1,500+ global users, maintaining high satisfaction through responsive troubleshooting and consistent service delivery. - PC Deployment & Imaging (WDS/MDT):
Built and maintained WDS/MDT deployment pipelines to standardize Windows device provisioning and accelerate PC deployment timelines.
IT Operation Engineer (P2)
Zuora
07.2015 - 05.2019
- Elevated Zendesk operations by refining ticket workflows and accelerating resolution times, consistently clearing high ticket volumes while exceeding SLA expectations.
- Accelerated PC provisioning by orchestrating MDT imaging pipelines, delivering fast, consistent, and standardized Windows deployments for new hires and refresh cycles.
- Drove efficient macOS deployments by managing JAMF imaging and provisioning, enforcing best practices that strengthened endpoint security and reduced setup time.
- Strengthened Google Workspace operations by administering user accounts, groups, and security configurations with precision, maintaining a secure and collaborative environment for the entire organization.
- Led IT infrastructure moves during three headquarters relocations, coordinating network, systems, and equipment transitions with minimal downtime and zero disruption to business operations.
- Enhanced network reliability by building, patching, and maintaining network equipment, implementing proactive measures that improved performance and reinforced security.
- Improved system stability by deploying applications, optimizing configurations, and executing core system administration tasks that maintained a high-performing IT environment.
- Delivered high-impact global support to over 1,000 employees, providing responsive, professional assistance and consistently driving high customer satisfaction.
- Supported successful IPO readiness by ensuring systems, access, and infrastructure remained secure, stable, and fully operational throughout the company’s transition to public markets.
Education
Bachelor of Science - Computer Science
Notre Dame De Namur University
Belmont07-2015
Skills
- OKTA
- JAMF
- Google Workspace
- Salesforce
- JIRA
- AWS
- MSFT Intune
- HiBob
- Workday
- IT infrastructure
- Technical documentation
- Technical troubleshooting
Timeline
IT Engineer
Houzz
02.2024 - Current
IT Engineer
Bolt
02.2023 - 01.2024
IT
Bolt
03.2021 - 02.2023
Senior Business Technology Support Specialist
Zuora
05.2019 - 03.2021
IT Operation Engineer (P2)
Zuora
07.2015 - 05.2019
Bachelor of Science - Computer Science
Notre Dame De Namur University