Nidhi Shah
Milpitas,CA
Summary
Diversely skilled Technical Engineer with 6+ years helping businesses maintain smooth operations and optimal workflow. Driven to enhance functionality through careful and economical application of technical enhancements.
Overview
7
7
years of professional experience
Work History
IT Engineer
Autonomic
11.2020 - 12.2023
- Responsible for shutting down the IT infrastructure for the entire company.
- Administering and implementing upgrades for all applications.
- Developing and Executing workflows via Okta.
- Providing all levels of support virtually or in person.
- Administrating company devices via JAMF.
- Responsible for onboarding/offboarding employees.
IT Support Technician
Build Group
06.2019 - 12.2020
- Utilize the CRM to track and resolve tickets for hardware, software & simple networking issues with minimum downtime
- Setup new construction offices by configuring routers, printers, phones...etc
- Establish process improvement strategies and create 'How To...' guides for users to help with ticket volume
- Administer and troubleshoot multiple user accounts (Auto-desk, Zoom, Outlook, Druva, Egnyte, JAMF)
- Onboard/Offboard employees and document property and software assigned
- Manage inventory and purchase requests of IT equipment.
Data Technician
DTI
12.2016 - 02.2020
- Intake and export sensitive data via FTP, Hard Drives, & DVDs for large corporations
- Analyzed different file types and use proper encryption or decryption tools before processing
- Utilized forensics tools such as Encase and FTK at the data center.
Desktop Support
Tenisi Tech
02.2018 - 06.2018
- Provided remote and on-site support for multiple companies
- Administered user accounts (G Suite, Outlook, Zoom, Okta, Maas360, Ring Central, Box, Slack, Jira, JAMF)
- Collaborated with internal and external support team to ensure problem resolution
- Enrolled and managed phones on Maas360.
Education
B.S. Computer Science -
Kennesaw State University
Kennesaw, GA05.2017
Skills
- Okta
- JAMF
- GitHub
- Jira
- AWS
- Office 365/G Suite
- Microsoft Windows and Mac
- Python
- Managing SaaS Applications
- Active Directory
- Zoom/WebEx
- Managing and maintaining AV equipment and Printers
- Cisco Meraki
- VPN
- APIs
Accomplishments
- Achievements/Tasks
Udemy Courses
New CCNA 200-125 Routing and Switching, Linux Command Line Basics
Timeline
IT Engineer
Autonomic
11.2020 - 12.2023
IT Support Technician
Build Group
06.2019 - 12.2020
Desktop Support
Tenisi Tech
02.2018 - 06.2018
Data Technician
DTI
12.2016 - 02.2020
B.S. Computer Science -
Kennesaw State University
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