Aaron Dessert
Deridder,USA
Summary
Dedicated to delivering exceptional customer satisfaction through outstanding service and unwavering support. Expertise in implementing customer service best practices, with a strong ability to identify and explore innovative solutions that effectively address diverse customer needs. A proactive approach to problem-solving ensures a positive experience for every client. Committed to fostering lasting relationships that drive loyalty and enhance overall business success.
Overview
10
10
years of professional experience
Work History
Security and Slot Technician
Coushatta Casino Resort
01.2022 - 05.2023
- Diagnosed and repaired electronic gaming machines to ensure optimal functionality.
- Conducted routine maintenance on slot machines, enhancing reliability and performance.
- Monitored premises to ensure safety and security of personnel and property
- Conducted regular patrols to identify potential hazards and prevent incidents
- Supervisor: Randy (Lincoln of Security Team A), 337-738-7121
Store Worker
Fort Polk Commissary
06.2019 - 10.2021
- Operated cash register, ensuring accurate transactions and efficient customer service.
- Managed inventory levels, restocking items to maintain product availability.
- Assisted customers in locating products, enhancing overall shopping experience.
- Supervisor: Chris Fulton, (337)531-2747
BDC Representative
Alford Motors
05.2017 - 06.2019
- Managed customer inquiries via phone and email to enhance service satisfaction.
- Coordinated appointment scheduling for sales and service departments, optimizing workflow efficiency.
- Assisted in implementing CRM system updates, improving tracking of customer interactions.
- Supervisor: Chris Robertson, (337)239-3811
Airman Firefighter
United States Air Force
02.2013 - 09.2014
- Responded to emergency calls, providing rapid firefighting and rescue services in high-stress situations.
- Conducted fire prevention inspections, identifying hazards and ensuring compliance with safety regulations.
- Operated and maintained firefighting equipment, ensuring readiness for all operational scenarios.
- Collaborated with team members during training exercises, enhancing overall unit preparedness and effectiveness.
- Honorable discharge, Supervisor: Chief Smith, (575)784-2578
Education
Goodfellow Airforce Base
San Angelo, TXLackland Airforce Base
San Antonio, TXGeneral Studies
St. Charles Community College
Cottleville, MOComputer Maintenance and Programming
Lewis And Clark Technical School
Saint Charles, MO01.2011
High School Diploma -
Wentzville Holt High School
Wentzville, MO01.2011
Skills
- Able to quickly learn computer software
- Skilled in Microsoft Office Suite
- Familiar with C and A processing guidelines as well as computer maintenance, able to type 50-60 WPM
- Guest service
- Stress tolerance and resilience
- CRM software
- Appointment setting
- Performance tracking
- Goal oriented
Timeline
Security and Slot Technician
Coushatta Casino Resort
01.2022 - 05.2023
Store Worker
Fort Polk Commissary
06.2019 - 10.2021
BDC Representative
Alford Motors
05.2017 - 06.2019
Airman Firefighter
United States Air Force
02.2013 - 09.2014
General Studies
St. Charles Community College
Goodfellow Airforce Base
Lackland Airforce Base
Computer Maintenance and Programming
Lewis And Clark Technical School
High School Diploma -
Wentzville Holt High School