AARON DEVOND
Indianapolis,IN
Summary
Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities.
Overview
14
14
years of professional experience
Work History
FINANCIAL RELATIONSHIP BANKER
HUNTINGTON BANK
Indianapolis
07.2021 - Current
- Increases customer satisfaction and retention through excellent service, providing best practices with loan and credit card applications, and collaboration with wealth management, mortgage originators, and risk management team when necessary
- Consistently meets 100% of the monthly goal for loan application through responsive communication, outbound calling efforts, branch referrals, and walk in customers with effective sales techniques
- Probes to thoroughly understand customer financial goals and advise personal/business solutions related to products, lending, credit cards and alternative banking technology
- Manages complex banking transactions, such as deposits, wired transfers, and reversals, within industry policy and regulations.
CUSTOMER RELATIONSHIP CONSULTANT IV
US BANK
09.2017 - 06.2021
- Exceeded sales goals each month by identifying and recommending financial products and banking solution based on the customer needs
- Delivered personal banking services to customers, managed large transactions and wire transfers, and assisted in investigating potential fraudulent account activity
- Established personal and small business accounts and collaborated with mortgage bankers and financial advisors
- Received district recognition and often requested to assisted throughout the distract based on exceptional customer service and performance.
CUSTOMER SERVICE REPRESENTATIVE/LEAD
KROGER COMPANY
04.2010 - 08.2017
- Ensured high levels of customer satisfaction by actively initiating communication with customers and assisting them across the entire shopping experience
- Maintained orderly cash flow at registers by collecting tills, depositing large sums of cash, and closing out Front End operations
- Assisted with mentoring and coaching new employees during and after training
- Managed cashier and bagging staff by communicating expectations and monitoring and analyzing results.
GARNES/WARD MANAGEMENT INTERN
KROGER COMPANY
06.2013 - 08.2013
- Learned best practices to ensuring exceptional customer service and facilitate daily operations
- Contributed to store profits by assisting in customer service, grocery, bakery, and other essential areas
- Developed a marketing campaign to target college-aged shoppers via a reward program.
Education
Bachelor of Science - Marketing -
NORTH CAROLINA A&T STATE UNIVERSITY
05.2015
Skills
- Customer Relationship Management
- Adobe Suite proficient
- Management skills
- SaaS proficient
- Financial services
- Account Closings
- Sales Expertise
Timeline
FINANCIAL RELATIONSHIP BANKER
HUNTINGTON BANK
07.2021 - Current
CUSTOMER RELATIONSHIP CONSULTANT IV
US BANK
09.2017 - 06.2021
GARNES/WARD MANAGEMENT INTERN
KROGER COMPANY
06.2013 - 08.2013
CUSTOMER SERVICE REPRESENTATIVE/LEAD
KROGER COMPANY
04.2010 - 08.2017
Bachelor of Science - Marketing -
NORTH CAROLINA A&T STATE UNIVERSITY