Aaron Dodd
Sioux Falls,SD
Summary
Guest-oriented reservation agent with advanced customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations. Friendly, organized and hardworking with strong computer skills.
Overview
3
3
years of professional experience
Work History
Gate Agent
Envoy Airlines
Sioux Falls, SD
05.2024 - Current
- Notified appropriate personnel when suspicious items were found in carry-on luggage or on persons attempting entry into secure areas.
- Inspected passenger documents prior to issuing boarding passes and checked for accuracy of flight details.
- Answered customer inquiries regarding flight schedules, destinations, fares, and regulations.
- Assisted disabled passengers or those requiring special attention during their travel experience.
- Conducted security checks at gates according to TSA guidelines.
- Assigned seating to passengers based on availability and preferences.
- Provided assistance with ticketing, baggage handling, and boarding procedures.
Diamond Consultant
Riddles Jewelry
Sioux Falls, SD
05.2023 - 04.2024
- Educated customers on the 4 C's of diamonds.
- Provided exceptional customer service by answering questions about product features and benefits.
- Negotiated pricing with vendors to ensure competitive rates for clients.
- Managed repairs and maintenance of diamond jewelry items in accordance with company policies.
Front End Team Lead
Sam's Club
Sioux Falls, SD
05.2022 - 05.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Monitored staff performance to ensure adherence to customer service standards.
General Manager Trainee
Pilot Travel Centers
Gretna, NE
05.2021 - 05.2022
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Education
High School Diploma -
Plankinton High School
Plankinton, SD05-1990
Some College (No Degree) - Business Management
Dakota Wesleyan University
Mitchell, SDSkills
- Sales and Upselling
- Passenger Assistance
- Disability assistance
- Strong Work Ethic
- Emergency Procedures
- Boarding Pass Assignment
- Problem-Solving
Timeline
Gate Agent
Envoy Airlines
05.2024 - Current
Diamond Consultant
Riddles Jewelry
05.2023 - 04.2024
Front End Team Lead
Sam's Club
05.2022 - 05.2023
General Manager Trainee
Pilot Travel Centers
05.2021 - 05.2022
High School Diploma -
Plankinton High School
Some College (No Degree) - Business Management
Dakota Wesleyan University