Shawn Mayhew
Bonney Lake,WA
Summary
Dynamic individual with hands-on experience in Customer Service and a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
14
14
years of professional experience
Work History
Gate Agent
Horizon Air (Alaska Air)
SeaTac, WA
03.2022 - 11.2024
- Pay: $18.36/hr
- Facilitated efficient boarding processes, ensuring timely departures and passenger satisfaction.
- Managed check-in procedures, assisting passengers with baggage handling and ticketing inquiries.
- Trained new agents on operational procedures, enhancing team performance and service quality.
- Oversaw customer service interactions, resolving issues to enhance passenger experience during travel disruptions.
Bouncer/Door Man
Dream Girls at Fox’s
Tacoma, WA
02.2019 - 10.2019
- Pay: $12.35/hr
- Monitored venue entry points to ensure compliance with safety regulations and age restrictions.
- Conducted thorough inspections of patrons and bags for prohibited items, enhancing security measures.
- Responded swiftly to altercations, demonstrating conflict resolution skills while maintaining a safe environment.
- Trained new staff on emergency protocols and customer service standards to uphold venue reputation.
- Checked IDs and closely examined patrons' faces to verify age.
Sales Consultant
BestBuy
Hillsboro, OR
01.2015 - 01.2016
- Pay: $9.75/hr
- Conducted in-depth product demonstrations, showcasing features and benefits to potential customers.
- Trained new sales associates on product knowledge and effective sales techniques to boost team performance.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Provided sales and customer service assistance to walk-in traffic
Fraud Prevention Analyst
Xerox
01.2014 - 01.2015
- Pay: $12.00/hr
- Address not found, location possibly closed
- Analyzed transaction patterns to identify and mitigate potential fraud risks.
- Collaborated with cross-functional teams to enhance fraud detection processes and improve response strategies.
- Monitored compliance with regulatory requirements related to fraud prevention initiatives.
- Conducted risk assessments to proactively identify areas of improvement in current fraud protocols.
Warehouse
Discount Gun Safe Warehouse
Las Vegas, NV
01.2012 - 01.2013
- Pay: $10.00/hr
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Shipping/Receiving
Menlo Logistics
Beaverton, OR
01.2012 - 01.2012
- Pay: $10.50/hr
- Oversaw receiving operations, ensuring accuracy in inventory management and compliance with safety protocols.
- Trained and mentored new staff on best practices for shipping and receiving processes.
- Coordinated with suppliers to resolve discrepancies, enhancing communication and operational effectiveness.
- Managed documentation related to incoming shipments, ensuring timely entry into inventory systems for accurate reporting.
- Moved shipment materials to and from designated areas using lift and hand trucks.
Event Coordinator
All About Fun
Hillsboro, OR
01.2011 - 01.2012
- Pay: $12.50/hr
- Lifting up to 1000lbs with assistance
- Ensuring the safety of attendees and staff.
- Managed on-site event operations, troubleshooting issues to maintain smooth workflows.
- Coordinated logistics for events, ensuring seamless execution and participant satisfaction.
- Coordinated schedules and timelines for events.
Education
General -
PORTLAND COMMUNITY COLLEGE
Portland, ORDiploma - undefined
ALOHA HIGH SCHOOL
01-2010
Skills
- Sales and upselling
- Strong work ethic
- Security awareness
- Documentation verification
- Cash handling experience
- Teamwork and collaboration
- Quick thinking
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Critical thinking
- Active listening
- Effective communication
- Adaptability and flexibility
Timeline
Gate Agent
Horizon Air (Alaska Air)
03.2022 - 11.2024
Bouncer/Door Man
Dream Girls at Fox’s
02.2019 - 10.2019
Sales Consultant
BestBuy
01.2015 - 01.2016
Fraud Prevention Analyst
Xerox
01.2014 - 01.2015
Warehouse
Discount Gun Safe Warehouse
01.2012 - 01.2013
Shipping/Receiving
Menlo Logistics
01.2012 - 01.2012
Event Coordinator
All About Fun
01.2011 - 01.2012
Diploma - undefined
ALOHA HIGH SCHOOL
General -
PORTLAND COMMUNITY COLLEGE
VOLUNTEER/INTERESTS
- CAR RACING 1998-2011 – Circle Track and Drag Racing
- POWER LIFTING 2009-2010 – State Record Holder (Deadlifts)
- OREGON ZOO 2007-2010 – Volunteer