Faith Steward
Philadelphia,PA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Gate Agent
Alaska Airlines
03.2024 - Current
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
- Managed irregular operations such as delays or cancellations calmly, taking necessary action to minimize impact on passengers'' travel plans.
Server
American Express Lounge
10.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier
OTG Management Inc.
12.2021 - 10.2023
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Sales Associate
Burington Coat Factory
01.2020 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
GED -
06.2020
Skills
- Sales and Upselling
- Customer Retention Strategies
- Strong Work Ethic
- Cultural Sensitivity
- Security awareness
- Customer Service
- Critical Thinking
- Problem-Solving
- Team Collaboration
- Team Leadership
- Creative Thinking
- Active Listening
- Decision-Making
- Flexible Schedule
Timeline
Gate Agent - Alaska Airlines
03.2024 - Current
Server - American Express Lounge
10.2023 - 01.2024
Cashier - OTG Management Inc.
12.2021 - 10.2023
Sales Associate - Burington Coat Factory
01.2020 - 12.2021
Upper Darby Senior High School - GED ,
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