Aaron Dozier
Jacksonville,FL
Summary
Accomplished Team Leader at ADT Security Services, adept in fostering teamwork and collaboration while driving problem-solving initiatives. Enhanced team productivity and customer service standards through effective leadership and attention to detail. Proven track record in motivating teams and improving service delivery, embodying professionalism and strong problem-solving skills.
Overview
13
13
years of professional experience
Work History
Team Leader
ADT Security Services
06.2020 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Customer Service Representative
ADT Security Services
02.2012 - 06.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor Of Business - Business Management
University of North Florida
Jacksonville, FLAssociate Of Applied Business - Business Management
Florida State College At Jacksonville
Jacksonville, FL05.2014
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
Timeline
Team Leader
ADT Security Services
06.2020 - Current
Customer Service Representative
ADT Security Services
02.2012 - 06.2020
Bachelor Of Business - Business Management
University of North Florida
Associate Of Applied Business - Business Management
Florida State College At Jacksonville