Aaron Duran
San Antonio
Summary
Pre-Nursing student with experience in training, customer support, and administrative coordination support. Bilingual and comfortable working in fast-paced, and structured environments while providing clear communication and dependable support. Motivated to contribute to team success, build professional experience, and continue developing skills relevant to a healthcare-focused career path.
Overview
11
11
years of professional experience
1
1
Certification
Work History
BLS INSTRUCTOR
PROFESSIONAL LEARNING AND YOU (P.L.A.Y.)
11.2024 - Current
- Instructor in First-Aid/CPR and Basic Life Support (BLS) for infants, children and adults.
VIOLINIST/MUSICIAN
12.2015 - Current
- Part-time professional musician with a specialty in Mariachi music.
GRADUATE SUPPORT SPECIALIST - TOTAL ACCESS COORDINATOR
PRACTICE MANAGEMENT INSTITUTE/ASSISTEX, INC
12.2015 - 12.2023
- Customer Care Representative: Answering phones, assisting customers and graduates.
- Primarily took registrations for educational seminars and certification programs.
- Collected and entered data into the database and monitored the company inbox and voicemail box.
- Graduate Support Specialist: Handling certification renewal, verification, CEU documentation, verification and prior approval.
- Training new employees.
- Certification exam grading of CMC – medical coding credential.
- Total Access Coordinator: educational subscription service.
- Inside program testing and website development.
- Email marketing for certification and core education programs.
CUSTOMER SERVICE CHAT REPRESENTATIVE
CONDUIT GLOBAL
03.2015 - 12.2015
- Assisted customers with billing concerns, phone plan changes, smartphone upgrades.
- Handled customer complaints.
- Provided tier 1 customer device technical support.
- Third party contact center for Verizon Wireless.
Education
Associate of Applied Science - Pre-Nursing Health & Biosciences, Generic Nursing
St. Philip’s College
12.2028
High School Diploma -
Jefferson HS
San Antonio, TX12.2013
Skills
- AED operation
- First aid and CPR
- Basic Life Support (BLS)
- Multi-tasking
- Bilingual (English and Spanish)
- Customer service
- Typing
- Musical performance
References
- MELINDA ESCOBAL, Professional Development Specialist – Professional Learning and You (P.L.A.Y.), mjescobal@yahoo.com, 210-334-9833
- PRISCILLA AVITUA, Web Developer & Online Marketing – Practice Management Institute, pavitua@gmail.com, 210-251-7931
Languages
English
Professional
Spanish
Professional
Certification
Basic Life Support (BLS)
Timeline
BLS INSTRUCTOR
PROFESSIONAL LEARNING AND YOU (P.L.A.Y.)
11.2024 - Current
VIOLINIST/MUSICIAN
12.2015 - Current
GRADUATE SUPPORT SPECIALIST - TOTAL ACCESS COORDINATOR
PRACTICE MANAGEMENT INSTITUTE/ASSISTEX, INC
12.2015 - 12.2023
CUSTOMER SERVICE CHAT REPRESENTATIVE
CONDUIT GLOBAL
03.2015 - 12.2015
Associate of Applied Science - Pre-Nursing Health & Biosciences, Generic Nursing
St. Philip’s College
High School Diploma -
Jefferson HS