Aaron Durkee
Media
Summary
Dynamic sales professional with proven expertise in upselling and customer relationship management at Rita's Waterice. Skilled in POS system operation and resource management, I consistently resolved customer issues and enhanced satisfaction, contributing to increased sales and team objectives in fast-paced environments. Committed to delivering exceptional service and fostering trust.
Overview
3
3
years of professional experience
Work History
Shift Leader
Rita's Waterice
2024.08 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Salesperson
Rita's Waterice
2022.07 - Current
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Worked to build relationships with customers and built potential for additional sales.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Salesperson
Crumbl Cookies
2023.11 - 2025.02
- Developed and maintained strong working relationships with professionals within assigned territory.
- Maintained current knowledge of evolving changes in marketplace.
- Contributed to team objectives in fast-paced environment.
Education
BBA -
West Chester University of Pennsylvania
West Chester, PA2029-05
High School Diploma -
Penncrest High School
Media, PA2025-06
Skills
- POS system operation
- Sales and upselling
- Sales expertise
- Cash handling
- Assigning work
- Resource management
- Rules enforcement
- Training assistance
Accomplishments
Accomplished Eagle Scout
Obtained Good Citizenship Award from the Marine Corps
Straight A's for 2 years straight
Timeline
Shift Leader
Rita's Waterice
2024.08 - Current
Salesperson
Crumbl Cookies
2023.11 - 2025.02
Salesperson
Rita's Waterice
2022.07 - Current
BBA -
West Chester University of Pennsylvania
High School Diploma -
Penncrest High School