Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Aaron Durkee

Media

Summary

Dynamic sales professional with proven expertise in upselling and customer relationship management at Rita's Waterice. Skilled in POS system operation and resource management, I consistently resolved customer issues and enhanced satisfaction, contributing to increased sales and team objectives in fast-paced environments. Committed to delivering exceptional service and fostering trust.

Overview

3
3
years of professional experience

Work History

Shift Leader

Rita's Waterice
08.2024 - Current
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Salesperson

Rita's Waterice
07.2022 - Current
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Worked to build relationships with customers and built potential for additional sales.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Salesperson

Crumbl Cookies
11.2023 - 02.2025
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Maintained current knowledge of evolving changes in marketplace.
  • Contributed to team objectives in fast-paced environment.

Education

BBA -

West Chester University of Pennsylvania
West Chester, PA
05-2029

High School Diploma -

Penncrest High School
Media, PA
06-2025

Skills

  • POS system operation
  • Sales and upselling
  • Sales expertise
  • Cash handling
  • Assigning work
  • Resource management
  • Rules enforcement
  • Training assistance

Accomplishments

Accomplished Eagle Scout

Obtained Good Citizenship Award from the Marine Corps

Straight A's for 2 years straight

Timeline

Shift Leader

Rita's Waterice
08.2024 - Current

Salesperson

Crumbl Cookies
11.2023 - 02.2025

Salesperson

Rita's Waterice
07.2022 - Current

BBA -

West Chester University of Pennsylvania

High School Diploma -

Penncrest High School

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