Aaron Edwards
Atlanta,GA
Summary
Results-oriented Leader with expertise in sales generation, team development, operations, and visual merchandising. Proven track record of driving sales and training teams to deliver exceptional customer service. Proficient in POS transactions, resolving customer issues, and maintaining operational excellence. Strong leadership abilities with a focus on fostering a positive and performance-driven environment.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
Marc Jacobs
03.2022 - 12.2023
- Coach employees and train on methods for handling various aspects of sales, complicated issues and difficult customers.
- Collaborate with the marketing team to develop and execute effective promotional campaigns and events to drive store traffic and increase brand awareness.
- Focus on customer service and associate pride to increase customer satisfaction. Increase client sales 10 points goal of 20% to a goal of 30%.
- Create effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Review business related data such as inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions, ensure store operates within budgetary guidelines and achieves monthly sales targets and KPI goals.
Virtual Stylist
StitchFix
01.2022 - 04.2022
- Utilize data-driven insights to curate personalized clothing recommendations for customers.
- Style and provide expert advice to clients while establishing and maintaining enduring relationships.
- Collaborate with the data team to analyze customer feedback and preferences in order to improve personalized clothing recommendations.
- Create engaging and informative content on social media platforms to attract new customers and promote the company's virtual styling sessions.
- Boosted sales through effective upselling of complementary clothing items and accessories.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
Assistant General Manager
Scotch & Soda
02.2021 - 03.2022
- Build relationships with customers and community to establish long-term business growth.
- Collaborate with the visual merchandising team to create captivating displays that attract customers and drive sales.
- Provide guidance and support to sales team members to enhance their knowledge and skills in customer service and product knowledge, ensuring an exceptional shopping experience for customers.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Managed weekly inventory checks by creating templates to track warehouse shipments and store to store transfers.
Operations Supervisor
Zadig et Voltaire
12.2018 - 12.2020
- Establish set of desktop procedures to drive daily, weekly and monthly management routines.
- Monitor stock loss results and partner with relevant Area Managers to reduce shrink below 2%.
- Actively participate in store walks with the General Manager, District Manager, and others to ensure the consistency and quality of merchandising.
- Resolved conflicts between team members and addressed complaints or grievances.
Sales Supervisor
ALLSAINTS
06.2016 - 11.2018
- Exceeded monthly sales targets on a consistent basis.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight.
- Trained team members in successful strategies to meet operational and sales targets.
- Played an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.
- Collaborate with fellow stylists to create visually appealing store displays that attracted customers and showcased merchandise effectively.
Education
Business Administration -
Borough of Manhattan Community College of The City University of New York
New York, NY06.2014
Skills
- Team Leadership
- Onboarding
- Client Service
- Operations Management
- Inventory Control
- Microsoft Office
- Data Analysis
- Merchandising
- Communication Skills
- Reporting
- Employee Scheduling
- Business Operations Knowledge
- Budget Control
- Financial Reporting
Timeline
Assistant General Manager
Marc Jacobs
03.2022 - 12.2023
Virtual Stylist
StitchFix
01.2022 - 04.2022
Assistant General Manager
Scotch & Soda
02.2021 - 03.2022
Operations Supervisor
Zadig et Voltaire
12.2018 - 12.2020
Sales Supervisor
ALLSAINTS
06.2016 - 11.2018
Business Administration -
Borough of Manhattan Community College of The City University of New York