Aaron Flint
Oconomowoc,WI
Summary
Ambitious Manager experienced in driving company productivity and income growth. Delivered exceptional customer service and developed strong vendor relationships through effective interpersonal skills and technical knowledge. Focused on continuous personal growth while contributing to long-term organizational success.
Overview
15
15
years of professional experience
Work History
Senior Service Manager
Diesel Forward, Inc
Windsor, WI
09.2021 - Current
- Provide leadership and direction to branch managers of Diesel Forward Service Locations. Locations overseen: Phoenix AZ, Pueblo CO, Denver CO, Albuquerque NM, Windsor WI.
- Led service teams to ensure optimal performance and customer satisfaction.
- Oversee customer issues, ensure effective and long-term problem resolutions.
- Trained, coached, and mentored direct and non-direct reports for Alliant Power on vendor/distributor parts needs and technical support.
- Training of new staff for service and parts sales Service Management Systems utilized at different locations.
- Coached staff on employee management, including performance reviews and corrective actions.
- Created location scorecards to track technician metrics and service/parts sales, enabling location leaders to monitor performance.
- Process and change management/standardization to increase technician efficiency at all locations. 30%-60% efficiency improvement 2022.
- Met sales budget/net income targets in three of five locations 2022.
- Budget management, scheduling expenditures, analyzing variances, and initiating corrective actions.
- Set performance standards for direct reports regarding sales budget targets, technician efficiency standards as well as part margin standards.
- Vendor maintenance and correlation from set up of vendors, pricing negotiations, ROA negotiations to improve cash flow/net income.
- Interdepartmental communication and administration of accounting needs from vendor relationships to customer ROA/payments.
- Developed training programs to enhance staff skills and knowledge.
- Managed service operations to streamline processes and improve efficiency.
- Coordinated maintenance schedules to uphold equipment reliability and safety standards.
- Analyzed service data to identify trends and implement corrective actions.
- Collaborated with cross-functional teams to resolve complex service issues.
- Implemented quality control measures to maintain high service standards.
- Mentored junior staff, fostering a culture of continuous improvement in service delivery.
- Ensured compliance with all applicable laws and regulations related to customer service operations.
- Developed strategies to reduce costs while maintaining quality standards.
- Formulated pricing strategies for different types of services offered by the organization.
Technical Information Specialist
Diesel Forward, Inc
Windsor, WI
03.2020 - 09.2021
- Troubleshot products for end users or dealers, addressing complaints and reporting issues to management and relevant channels.
- Troubleshot scan tools and subscriptions for end users, resolving technical issues to enhance user experience.
- Collaborate with Diesel Forward Teams/Departments to isolate and detect issues with products. Whether missing components, packaging, or performance on a specific product line or part.
- Identify parts sold by Diesel Forward for Customer purchase and support products when identified.
- Trained customer service agents on Diesel Forward (Alliant Power) parts, Bosch and Delphi fuel system components, and air systems from Borg Warner, Garrett, and Holset/Cummins, while educating colleagues on identifying sellable parts.
- Provided ongoing sales support to inform dealers and customers about Diesel Forward offerings and product lines, maximizing sales opportunities.
- Continued cross reference data for internal/external users as discovered during product research.
- Updating of Marketing Material for both service dealer and end user ease of access.
Service Manager
Proven Power, Inc
Oconomowoc, WI
03.2014 - 03.2020
- Provide clients with exceptional client service regarding maintenance and repairs whether warranty, commercial, municipal, or residential clients.
- Administered all warranty claims, correlated, and performed warranty service for John Deere and other distributors, Briggs and Stratton, Honda Engines, Kawasaki Engines, Kohler Engines. Also administered warranties for sub distributors; Midwest Stihl, Boss Snowplows, Permagreen, Z Spray commercial sprayer units. Maintained over 110% recovery rate by continued customer contact and expedited service for clients. Reconciled distributor and sub distributor credits monthly.
- Developed new revenue streams through warranty expiration follow-ups and product improvement campaign compliance, resulting in increased technician efficiency from 76% to 108%.
- Trained, coached, and mentored a team of master certified technicians whether in field, at training facilities off site, or through online modules including EETC certifications.
- Collaborated with Territory Customer Support Manager to enhance customer experiences through JDE surveys, product improvement campaigns, and warranty audits. Supported special allowance claims and justified John Deere unit warranty extensions related to mechanical failures.
- Developed new unit sales client loyalty through delivery, instruction, follow up of new equipment. Worked closely with sales team and management for proper new unit builds, accuracy of set up as well as functionality of new equipment.
- Assisted with John Deere research and development team from Fuquay Varina led by Dave Kabele for product improvement on commercial zero turn mowers. Reported data, documented all unit failures, and tracked all repairs through photos, repair orders, and parts retention. Expedited prototype commercial equipment operator’s service down time to continue contract.
- Administered and tracked progression of Winter Storage Program servicing over 500 tractors between January to April each year.
- Responsible for quality assurance of all service and sales unit whether mechanical functionality or cleanliness of repairs.
- Billed over $1,000,000 during Fiscal year 2018-2019.
Service Advisor
Proven Power, Inc
Oconomowoc, WI
07.2012 - 03.2014
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Tracked repair work and completion dates, ensuring customers remained informed throughout repair progression.
- Answered customer inquiries about services, clearly explaining associated charges to enhance transparency.
- Acted as primary liaison among customers, management, and sales team to facilitate communication and address concerns.
- Troubleshot repairs over phone or email for municipal and commercial customers to maintain relationships.
- Described product to customers and accurately explained details and care of merchandise.
- Processed cash and credit payments rapidly and accurately.
- Accelerated with technician loyalty, increased revenue and was promoted to service manager.
Service Coordinator
Proven Power, Inc
Oconomowoc, WI
08.2011 - 07.2012
- Assisted customers with loading and unloading repairs and new units, addressing inquiries and recommending necessary service and maintenance.
- Cleaned, prepared each incoming repair unit whether dropped off or picked up by pickup and delivery fleet. Recorded unit information and hour reading of every incoming repair to expedite service.
- Staged deliveries of repair and new equipment for the following day’s delivery team and service technicians.
- Staged and color-coded pre-disassembled equipment for technician triage twice daily, streamlining repair progress.
- Assisted service manager on light duty diagnosis, repairs and new unit setups.
- Trained by Bob Clemments of BCI to enhance shop efficiency, contributing to accelerated progression within BCI Service Department.
- Inspected and maintained shop equipment. Reported and noted all issues to service manager.
- Maintained a clean and safe work environment. Reported all unsafe issues to service manager.
Education
EETC Master Technician Certificate - Compact Diesel Engines, Four-Stroke Engines, Two-Stroke Engines, Electrical Systems, Mechanical Systems, Driveline/Hydraulics
Engine & Equipment Training Council
Waukesha, WI01-2012
Automotive Technology Diploma - Automotive Undercar Diagnosis and Repair, Professional Service Writing, Ford Systems 2; steering and suspension diagnosis, Electronic systems diagnosis, Automotive Engines and Repair, Power and Performance 1A/1B/2, Fuel and Ignition Systems, Driveability and Emissions, Climate Control, Automatic Transmission, Brakes, Electronic Fundamentals, Electronic Technology
Universal Technical Institute
Orlando, FL01-2011
High School Diploma -
Watertown High School
Watertown, WI01-2008
Advanced Management and Leadership Certificate - Business Acumen and Strategy, Coaching and Motivating in the Workplace, Change Management, Finance and Accounting, How to Influence Without Direct Authority, Effective Meeting Management and Facilitation
University of Wisconsin School of Business
Madison, WISkills
- Service delivery management
- Incident management
- Service operations
- Process management
- Service level agreements
- Customer relations
- Budget management
- Data analysis
- Quality control
- Technical support
- Performance evaluation
- Employee training
- Staff training and development
- Team building
- Leadership
- Cross-functional collaboration
- Strategic planning
- Adaptability
- Innovation management
- Problem resolution
- Conflict resolution
- Stakeholder management
- Employee engagement
- Effective communication
- Written communication skills
References
- Lonny Andersen, Former General Manager, (843)-670-5828
- Mike Opay, Former Technician, (262)-313-7980
- John Martin, Former Senior Pickup/Delivery Driver, (262)-208-0398
Timeline
Senior Service Manager
Diesel Forward, Inc
09.2021 - Current
Technical Information Specialist
Diesel Forward, Inc
03.2020 - 09.2021
Service Manager
Proven Power, Inc
03.2014 - 03.2020
Service Advisor
Proven Power, Inc
07.2012 - 03.2014
Service Coordinator
Proven Power, Inc
08.2011 - 07.2012
EETC Master Technician Certificate - Compact Diesel Engines, Four-Stroke Engines, Two-Stroke Engines, Electrical Systems, Mechanical Systems, Driveline/Hydraulics
Engine & Equipment Training Council
Automotive Technology Diploma - Automotive Undercar Diagnosis and Repair, Professional Service Writing, Ford Systems 2; steering and suspension diagnosis, Electronic systems diagnosis, Automotive Engines and Repair, Power and Performance 1A/1B/2, Fuel and Ignition Systems, Driveability and Emissions, Climate Control, Automatic Transmission, Brakes, Electronic Fundamentals, Electronic Technology
Universal Technical Institute
High School Diploma -
Watertown High School
Advanced Management and Leadership Certificate - Business Acumen and Strategy, Coaching and Motivating in the Workplace, Change Management, Finance and Accounting, How to Influence Without Direct Authority, Effective Meeting Management and Facilitation
University of Wisconsin School of Business