Aaron Flores
Summary
Hardworking employee enthusiastic about learning each field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
7
7
years of professional experience
Work History
Supervisor
Good2go Pizza
Las Vegas, NV
11.2015 - 01.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Conducted routine inspections to check quality and compliance with established specifications.
- Generated reports detailing findings and recommendations.
Host /Bartender Trainer
Oysterbay Seafood And Wine Bar
Las Vegas
01.2018 - 03.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
Budtender
Euphoria Wellness Dispensary
Las Vegas, NV
08.2021 - 12.2021
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
Warehouse Worker
Guitar Center
Las Vegas, NV
01.2022 - 06.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Performed general housekeeping and cleaning tasks.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Salesperson
Zumiez
Las Vegas, NV
03.2022 - 07.2022
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Increased sales and customer satisfaction through personalized servicing.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Provided product benefits and advantages and discussed pricing with interested parties.
Education
High School Diploma -
Silverado High School
Las Vegas, NV06.2016
Skills
- Customer care
- Relationship Building
- Customer Relationship Building
- Customer Engagement
- Up-selling
- Networking
- Product description
- Complaint Handling
- Sales expertise
Timeline
Salesperson
Zumiez
03.2022 - 07.2022
Warehouse Worker
Guitar Center
01.2022 - 06.2022
Budtender
Euphoria Wellness Dispensary
08.2021 - 12.2021
Host /Bartender Trainer
Oysterbay Seafood And Wine Bar
01.2018 - 03.2020
Supervisor
Good2go Pizza
11.2015 - 01.2020
High School Diploma -
Silverado High School