Aaron Franco
Odessa
Summary
Dynamic Assistance Service Manager with over six years of experience in leading teams and driving service excellence. Skilled in multitasking, critical thinking, and fostering positive customer relationships. Committed to leveraging expertise to enhance operational efficiency and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Assistance Service Manager
Sewell Family of Companies
Odessa, TX
06.2020 - Current
- Coordinated service appointments, initiated repair orders, and managed end-to-end vehicle repair process to enhance client experience.
- Delivered courteous and prompt guest service, acting as the primary liaison between clients, technicians, extended warranties, insurance companies and sales teams.
- Developed labor/parts estimates, secured client authorizations, and communicated real-time repair updates to ensure client satisfaction.
- Collaborated with technicians to ensure on-time completion of repair orders.
- Conducted post-service walkthroughs, explained repair charges, and advised clients on future preventative maintenance.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with clients.
- Analyzed customer feedback to drive strategic initiatives, improving overall service quality and engagement.
Assistance Service Manager
All American Lithia Chrysler Jeep Dodge of Odessa
Odessa, TX
02.2018 - 01.2020
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Oversaw daily operations, ensuring adherence to service standards and customer satisfaction.
- Met with customers to discuss service needs and offer available solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Lab Technician
Orrex Plastics
Odessa, TX
02.2017 - 11.2017
- Analyzed material properties using advanced testing equipment and methodologies.
- Conducted quality control tests to ensure product consistency and compliance with industry standards.
- Maintained accurate documentation of test results and laboratory activities to support regulatory compliance.
- Trained junior technicians on laboratory procedures and safety protocols.
- Implemented process improvements that enhanced operational efficiency and reduced waste.
Education
High School Diploma -
Permian High School
Odessa, TXNo Degree - Nursing
University of Texas of The Permian Basin
Odessa, TXSkills
- Customer relationship management
- Service management
- Customer service
- Team leadership
- Performance evaluation
- Operational efficiency
- Team collaboration
- Conflict resolution
- Multitasking
- Problem-solving
- Critical thinking
- Employee engagement
Timeline
Assistance Service Manager
Sewell Family of Companies
06.2020 - Current
Assistance Service Manager
All American Lithia Chrysler Jeep Dodge of Odessa
02.2018 - 01.2020
Lab Technician
Orrex Plastics
02.2017 - 11.2017
High School Diploma -
Permian High School
No Degree - Nursing
University of Texas of The Permian Basin