MARY FOX
MANTENO,IL
Summary
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Assistance Service Manager
Midwest Transit Equipment
Kankakee, IL
2020 - Current
- Overseeing multi-million-dollar facility and employee workload.
- Collaborating with customers and vendors to deliver prompt solutions.
- Leading recruitment, training, and supervision of 40+ staff members that cover multiple departments
- Monitor technician productivity, managing repair orders, fila invoicing approval, and handling warranty procedures.
- Streamlined maintenance workflows to improve repair turnaround.
- Ensures compliance on a day-to-day basis with State, Federal and Company requirements.
- Spearhead process improvements that increased efficiency and reduced overhead.
- Conduct performance evaluations for staff, identifying areas for development and opportunities for advancement.
- Guide team performance optimization while ensuring precise payroll management.
- Develop, implement and supervise projects and goal completion within the department.
- Resolve escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Facilitated cross-functional team collaboration, improving resolution time for complex service issues.
- Established proactive maintenance program for service equipment, reducing downtime and maintaining high service standards.
Dispatch and Logistics Manager
River Valley Recycling (RVR Transit)
Kankakee, IL
01.2018 - 2020
- Successfully managed load assignments (LTL and FTL), freight scheduling, and timely route completion while ensuring regulatory compliance for all DOT, OSHA, and IFTA regulations.
- Planned and optimized outbound delivery routes to improve efficiency, service levels, and cost performance.
- Act as the primary point of contact for customers, addressing inquiries and resolving issues promptly. Ensuring a high level of customer satisfaction and loyalty.
- Worked closely with internal teams, including operations and customer service, to ensure the successful execution of logistics solutions and seamless service delivery.
- Led talent identification, evaluated capability and facilitated professional development.
- Identify and implement continuous improvement and cost-reduction initiatives within transportation operations.
- Oversaw vehicle maintenance and repair programs, ensuring compliance with safety standards and minimizing downtime.
- Leveraged logistics management software for real-time tracking of shipments and fleet performance.
- Coordinated dispatching of8 drivers to accomplish daily delivery requirements.
Certified Restaurant Leader
Red Lobster
Bradley, IL
01.2017 - 01.2018
- Monitored food safety protocols and health department compliance to ensure a safe dining experience.
- Conducted regular inventory assessments to minimize waste and optimize stock levels for kitchen operations.
- Executed daily financial reconciliations, enhancing accuracy in cash handling and reducing discrepancies in reporting.
- Improved table turnover times by refining seating arrangements and optimizing floor plans for peak hours of operation.
- Enhanced guest satisfaction by consistently delivering exceptional service and effectively addressing customer concerns.
- Maintained strict compliance with local health department regulations, achieving top ratings during inspections consistently.
- Oversaw hiring process for new employees, introducing qualified candidates who contributed positively to the restaurant''s success.
- Maintained high food safety standards through consistent monitoring and enforcement of proper sanitation procedures.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Maintained accurate records of sales, labor and other costs.
- Supervised food presentation and plating to enhance visual appeal.
Administrative Assistant
Kankakee Truck Equipment
Kankakee, IL
01.2016 - 01.2017
- Preparing reports, memos, invoices, and maintaining digital and paper filing systems.
- Managed vendor relationships to ensure high-quality and cost effective deliverables.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Optimized and coordinated complex, cross-functional schedules and calendar management for workload by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Coordinate end-to-end logistics for all incoming and outgoing freight.
- Developed and maintained comprehensive filing systems to enhance document retrieval efficiency and compliance.
- Assisted in preparation and distribution of internal reports.
- Stock Management.
Field Service Manager
Midwest Transit Equipment
Kankakee And South Holland, IL
01.2007 - 01.2016
- Managed a team of technicians, providing support and guidance for professional development.
- Increased team productivity with effective scheduling and resource allocation.
- Ensured accurate documentation of service records, billing and warranty claims, adhering to internal audit protocols.
- Executed quality assurance checks on service deliveries to ensure compliance with industry standards.
- Coordinated cross-departmental communication to align service scheduling with inventory availability and customer demands.
- Managed service contracts, and optimize service delivery processes.
- Oversaw field service scheduling and collaborated with technical teams for repair verification.
- Streamlined field operations for improved efficiency and reduced response times.
- Established strong relationships with clients, fostering long-term loyalty and repeat business.
- Coordinated cross-functional teams to complete complex installations on time and within budget constraints.
- Implemented quality control measures to maintain high standards of service delivery.
- Developed comprehensive training programs, ensuring optimal employee performance.
- Enhanced customer satisfaction by promptly addressing and resolving service issues.
- Facilitated onboarding and ongoing training programs for field technicians to maintain skill levels and compliance.
Education
High School Diploma -
Oak Forest High School
Oak Forest, ILSkills
- Salesforce
- Microsoft Office
- ADP (Automatic Data Processing)
- Quickbooks
- Samsara
- JJ Keller
- Critical thinking
- Service scheduling
- Policy and procedure enforcement
- Time management
- Goal oriented
- Leadership
- Critical thinking
- Adaptability
- Cultural Awareness
Accomplishments
- Development of new hire onboarding process and procedures that was adopted by the organization and still utilized today
- Multiple recognitions for staff development and problem solving
- Reduced company expense by over 15%
- Development of multiple policies and procedures to ensure audit readiness
- Development of procedures to effectively track and manage safety requirements, which included the creation of a schedule to ensure equipment was serviced regularly
Certification
- Navistar Service and Parts Manager University by Chris Collins
- Braun Lift Systems
- DOT Hazardous Materials
- International Management
- OSHA Hazard Communication Standard
- Personal Protective Equipment - Medical
Timeline
Dispatch and Logistics Manager
River Valley Recycling (RVR Transit)
01.2018 - 2020
Certified Restaurant Leader
Red Lobster
01.2017 - 01.2018
Administrative Assistant
Kankakee Truck Equipment
01.2016 - 01.2017
Field Service Manager
Midwest Transit Equipment
01.2007 - 01.2016
Assistance Service Manager
Midwest Transit Equipment
2020 - Current
High School Diploma -
Oak Forest High School