Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
LivWell Enlightened Health, Budtender
08.2021 - Current
Handled cash accurately and prepared deposits.
Motivated, trained, and disciplined employees to maximize performance.
Resolved problems promptly to elevate customer approval.
Managed team schedule with eye for coverage needs and individual strengths.
Mentored and motivated team members to achieve challenging business goals.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Analyzed customer feedback data to identify areas of improvement and develop solutions.
Trained new employees on proper protocols and customer service standards.
Shift Leader
LivWell Enlightened Health
06.2020 - 08.2021
Trained new employees and delegated daily tasks and responsibilities.
Completed cash and credit card transactions accurately using POS software.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Enforced company policies and regulations with employees.
Budtender
LivWell Enlightened Health, Budtender
06.2020 - Current
Checked guests' photo identification for validity and age requirements.
Sold flowers, concentrates and edibles in fast-paced environment.
Restocked supplies and arranged displays.
Maintained strict inventory controls for regulatory compliance across dispensary operations.
Answered questions about medicinal and recreational uses and effects and qualities of different strains.
Weighed, prepared and packaged different types of products.
Budtender
Silver Stem Fine Cannabis
12.2019 - 06.2020
Checked guests' photo identification for validity and age requirements.
Sold flowers, concentrates and edibles in fast-paced environment.
Restocked supplies and arranged displays.
Maintained strict inventory controls for regulatory compliance across dispensary operations.
Managed efficient cash register operations.
Cure Specialist
LivWell Enlightened Health
08.2017 - 11.2019
Followed all company policies and procedures to deliver quality work.
Listened and responded to customer requests and forwarded necessary information to superiors.
Interpreted clients' needs and introduced services to fit specific requirements.
Assisted with staff training to enforce quality, safety and sanitation guidelines.
Merchandiser
Snapple Group
03.2017 - 09.2019
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Updated pricing and signage to complete product displays and educate customers.
Completed efficient store resets to prepare store for special promotions and seasonal updates.
Established strong vendor relationships to maintain and support business.
Organized store merchandise racks by size, style, and color.
Arranged consistent shelves, bins, and racks at [Number] locations by following established planograms.
Driver
Uber Partner Drivers
08.2016 - 02.2017
Followed all relevant traffic laws and safety regulations.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Delivered goods and products to customer on time and in excellent condition.
Merchandiser
Coca-Cola Refreshments
05.2016 - 08.2017
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Updated pricing and signage to complete product displays and educate customers.
Inspected merchandise for quality and arranged proper display location on floor.
Monitored inventory levels and kept adequate stock in product displays on sales floor.
Driver
AutoZone
10.2015 - 01.2016
Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Obtained signatures from customers upon delivery of goods.
Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials.
Drove safely in various weather and road conditions to avoid accidents.
Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
Education
GED -
Lester Arnold High School
Commerce City, CO
06.2013
Skills
Strategic Planning Skill
Closing Tactics and Contract Negotiations
Business Operations Knowledge
AS9100 Management System
Corrective Actions
Employee Discipline
Training and Development
Timeline
Assistant General Manager
LivWell Enlightened Health, Budtender
08.2021 - Current
Budtender
LivWell Enlightened Health, Budtender
06.2020 - Current
Shift Leader
LivWell Enlightened Health
06.2020 - 08.2021
Budtender
Silver Stem Fine Cannabis
12.2019 - 06.2020
Cure Specialist
LivWell Enlightened Health
08.2017 - 11.2019
Merchandiser
Snapple Group
03.2017 - 09.2019
Driver
Uber Partner Drivers
08.2016 - 02.2017
Merchandiser
Coca-Cola Refreshments
05.2016 - 08.2017
Driver
AutoZone
10.2015 - 01.2016
GED -
Lester Arnold High School
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