Aaron Gay
Clarksburg,WV
Summary
Experienced retail professional with over 10 years of leadership experience. Demonstrated ability to adapt to changing environments and lead teams to success. Strong listener with a proven track record of effectively addressing customer needs. Looking to leverage my skills and experience to contribute to the growth and success of a retail organization.
Overview
21
21
years of professional experience
Work History
Merchandise Team Leader
American Eagle Outfitters
Charleston, WV
07.2015 - 07.2023
- Ensure maximum profitability and compliance with store policies and procedures
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Develop and implement strategies to increase sales and improve profitability
Key Holder
American Eagle Outfitters, Inc
WV, Charleston
11.2011 - 07.2015
- Ensured store was opened and closed in a timely manner according to company policies.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Provided customer service including cashiering, merchandising and restocking shelves.
Assistant Store Manager
New York & Company
Charleston, WV
11.2006 - 10.2011
- Assistant Store Manager
- Visual Merchandising Manager, ensuring compliance with company directive
- Plan and execute floorsets.
Customer Service Representative
Ticketmaster Entertainment
Charleston, WV
07.2004 - 04.2005
- Perform multiple customer service duties, including taking inbound calls, assisting customers with purchasing orders and resolving issues as needed
- Customer Service
- Store Operations
- Management
- Payroll
- Loss Prevention
- Visual Merchandising.
Front Desk Clerk and Night Auditor
Holiday Inn Express
Teays Valley, WV
04.2003 - 02.2004
- Welcomed guests and provided excellent customer service at the front desk of Holiday Inn Express
- Ensure accurate and efficient completion of night audit tasks to reconcile hotel transactions and generate daily reports
- Ensuring accurate and timely completion of night audit procedures to maintain the financial integrity of the hotel and provide accurate reporting for management
- Assist guests with check-in and check-out processes, ensuring a smooth and efficient experience
- Maintain a high level of professionalism and confidentiality when handling guest information and inquiries.
Front Desk Clerk
Sleep Inn
Cross Lanes, WV
05.2002 - 04.2003
- Welcomed guests and provided excellent customer service at the front desk of Sleep Inn
- Checked guests in and out of the hotel efficiently and accurately
- Assisted guests with inquiries and resolved any issues or complaints
- Maintained a clean and organized front desk area
- Managed reservations and ensured guest satisfaction
- Collaborated with other hotel staff to ensure smooth operations
- Handled cash and credit transactions with accuracy and integrity.
Education
Cosmetology -
CHARLESTON SCHOOL OF BEAUTY CULTURE
08.2005
High School Diploma -
NITRO HIGH SCHOOL
Skills
- Customer Service (Expert)
- Store Operations (Experienced)
- Management (Experienced)
- Payroll (Skillful)
- Loss Prevention (Skillful)
- Visual Merchandising (Expert)
Timeline
Merchandise Team Leader
American Eagle Outfitters
07.2015 - 07.2023
Key Holder
American Eagle Outfitters, Inc
11.2011 - 07.2015
Assistant Store Manager
New York & Company
11.2006 - 10.2011
Customer Service Representative
Ticketmaster Entertainment
07.2004 - 04.2005
Front Desk Clerk and Night Auditor
Holiday Inn Express
04.2003 - 02.2004
Front Desk Clerk
Sleep Inn
05.2002 - 04.2003
Cosmetology -
CHARLESTON SCHOOL OF BEAUTY CULTURE
High School Diploma -
NITRO HIGH SCHOOL