Aaron Glenn
Las Vegas,Nevada
Summary
High-performing Rideshare driver bringing excellent safety record and high customer ratings to rideshare contracting opportunities. Committed to treating all customers with respect and works to foster positive interactions to build brand. Known for dedication to excellence. Dedicated Rideshare Driver with over 1 1/2 years of experience transporting passengers and accomplishing deliveries. Recognized for consistently exceeding customer expectations for quick response and pleasant transport experiences. Consistently high revenue producer with outstanding safety record.
Overview
5
5
years of professional experience
Work History
Rideshare Driver
Uber And Lyft
08.2021 - Current
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
Housekeeper
Venetian Resort And Casino
10.2021 - 10.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Technical Support
Telus International
05.2019 - 02.2021
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Retained existing clients and developed new accounts by extending high quality and efficient support service.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Technical Support Specialist
TTEC
11.2018 - 05.2019
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
High School Diploma -
Las Vegas High School
Las Vegas, NV06.2009
Skills
- Service Dispatching
- Microsoft Windows
- Wheelchair Assistance
- Customer Satisfaction
- Time Management
Timeline
Housekeeper
Venetian Resort And Casino
10.2021 - 10.2022
Rideshare Driver
Uber And Lyft
08.2021 - Current
Technical Support
Telus International
05.2019 - 02.2021
Technical Support Specialist
TTEC
11.2018 - 05.2019
High School Diploma -
Las Vegas High School
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