Aaron Goff
Columbia,SC
Summary
Results-driven professional with an Associate’s degree in Marketing and Sales and several years of experience in the service industry. Skilled in customer relationship management, upselling, and delivering exceptional customer experiences. Strong communicator with proven ability to resolve conflicts, collaborate with teams, and manage time effectively in fast-paced environments. Knowledgeable in basic marketing strategies with a focus on driving customer satisfaction and increasing revenue.
Overview
6
6
years of professional experience
Work History
Server/Bartender
Masa Mexican Street Food
Columbia, SC
01.2024 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed food and beverage orders efficiently, minimizing wait times during peak hours.
- Collaborated with kitchen staff to ensure timely preparation and delivery of meals.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Bartender
Basil Thai Restaurant
Columbia, SC
08.2022 - 01.2024
- Assisted in training new servers on menu items and service protocols, enhancing team performance.
- Utilized POS system accurately for order entry and payment processing, improving transaction speed.
- Resolved customer complaints promptly, fostering customer loyalty and satisfaction.
HVAC Installer
Sifco Mechanical
Sumter, SC
04.2020 - 07.2022
- Installed HVAC systems according to manufacturer specifications and local codes.
- Conducted routine maintenance, identifying system inefficiencies and recommending solutions.
- Collaborated with team members to troubleshoot complex HVAC issues effectively.
- Trained junior installers on safety protocols and installation procedures, enhancing team competency.
Education
Associate of Science - Marketing And Sales
Midlands Technical College
Columbia, SC05-2026
High School Diploma -
Dreher High School
Columbia, SC05-2018
Skills
- Strong work ethic
- Customer relationship management
- Communication and interpersonal skills
- Time management
- Conflict resolution
- Sales and upselling techniques
- Strong multitasking
- Highly reliable
Timeline
Server/Bartender
Masa Mexican Street Food
01.2024 - Current
Server/Bartender
Basil Thai Restaurant
08.2022 - 01.2024
HVAC Installer
Sifco Mechanical
04.2020 - 07.2022
Associate of Science - Marketing And Sales
Midlands Technical College
High School Diploma -
Dreher High School