Aaron Goldberg
Burnsville,MN
Summary
Personable, dedicated, and hardworking professional with 15+ years’ experience in payment issues, including researching payment fraud, misapplied payments, and receivables. Experienced on air announcer. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Technical Support Representative
Resideo
Golden Valley, MN
09.2023 - Current
- Provided technical assistance to customers through phone, email and chat support.
- Assisted customers with installation of new hardware and software applications.
- Maintained detailed records of customer interactions and transactions.
- Identified potential areas for improvement in existing products or services.
On-Air Radio Personality
Ervasti Media
Chanhassen, MN
05.2023 - Current
- Edited audio recordings for broadcast quality.
- Developed innovative content for radio show segments and interviews.
- Organized promotional events to increase viewership and listenership.
CREDIT REPRESENTATIVE / SALES SUPPORT
AT&T
Minneapolis
06.2016 - 07.2023
- Answered inbound customer service and collection calls and set up payment arrangements
- Solved other payment related issues including invoices not received
- Utilized offline processes like payment research, and payment fraud
- Developed and fostered professional relationships with account team/ sales professionals within internal sales teams as well as external clients.
ON-AIR ANNOUNCER
Jasper Multichannel
Minneapolis
09.2017 - 04.2020
- Managed broadcast automation systems for use during non-live broadcast hours
- Provided on-air talk, entertainment, and information during specific times
- Managed schedule for NextKast system and OP-X broadcast system.
RECEIVABLES MANAGEMENT REPRESENTATIVE
AT&T
Minneapolis
11.2006 - 06.2016
- Researched and contacted correct accounts payable teams to facilitate payment on past due accounts
- Problem solved with correct client contacts via phone and email to solve/ overcome payment barriers
- Contacted client contacts via dedicated/assigned list, and also via inbound calls from clients with large, medium, and small businesses and government agencies.
Education
Sanford Brown Institute of Technology
Skills
- Accounts Receivable
- Call Center Operations
- Payment Fraud Research
- Organization and Planning
- Implement Broadcast Automation systems
- Account Reconciliation
- Sales Support
- Call Coaching and Monitoring
- Missing Payment Research
- Training and Mentoring
- On air entertainment
- Develop professional relationships
- NextKast Broadcast Software
- OP-X Broadcast Software Automation
- Cool Edit Pro Broadcast System
- Computer Hardware
- Microsoft Office Suite
- Customer Service
- Information Protection
- Technical Support
- Remote Support
- Technical Troubleshooting
- Product Troubleshooting
- Improvisation
- Building guest relationships
- Strong research skills
- Music selection
- Adobe Audition
- Microphone setups
- Performing voice overs
- Excellent communication abilities
Websites
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Support Representative
Resideo
09.2023 - Current
On-Air Radio Personality
Ervasti Media
05.2023 - Current
ON-AIR ANNOUNCER
Jasper Multichannel
09.2017 - 04.2020
CREDIT REPRESENTATIVE / SALES SUPPORT
AT&T
06.2016 - 07.2023
RECEIVABLES MANAGEMENT REPRESENTATIVE
AT&T
11.2006 - 06.2016
Sanford Brown Institute of Technology